Frequently asked questions
Direct answers to common questions about TenantCheck.
Our team is based in Wellington, New Zealand. A service by Kiwis for Kiwis.
Most reports arrive in your email inbox within 5 minutes after you order the check.
The Quick Check ($15) covers the NZ Courts, Tenancy Tribunal, and public sources - a strong starting point for any landlord.
The Full Check ($89) leaves no stone unturned. It checks every credit agency in New Zealand, provides a credit score, debt information, and access to the Experian tenancy database with landlord reviews. It also meets insurance obligations for thorough background and credit checks.
The Quick Check is a solid starting point, but we recommend the Full Check before handing over the keys. The Full Check provides credit ratings, credit scores, and bill payment history that the Quick Check cannot.
For an example of what you will see, review our sample report. Reports vary by check type - Quick or Full.
Email support@tenantcheck.co.nz or use the live chat on our website. We respond to all enquiries promptly.
TenantCheck Apply lets you generate a property application link so tenants can complete their application and provide consent online. You can then order a Quick or Full Check without re-keying their details.
Create your TenantCheck account, generate an application link for your property, and share it with your prospective tenant. Once they apply and consent, select your check type and pay securely online.
Yes. You must have written authorization from each prospective tenant and guarantor before ordering a check. See our Terms of Service page for details.