Published tribunal order
Tenancy Tribunal case 5341702 — Cleanliness at Unit/Flat A, 10 Turuturu Road, Hawera, Hawera 4610
Decided 3 Feb 2026 · Published 3 Feb 2026 · Application 5341702
- Cleanliness
- Property damage
- Rent arrears
Party names are redacted in the official published order.
Order
- An application for suppression has been made in this case, and the Tribunal orders suppression of the tenant’s name and identifying details.
- [The tenant/s] must pay Metcalfe Real Estate $1,939.91 immediately, calculated as shown in table below.
Reasons
- Ms Boffey, representing the landlord, and [The tenant/s], the tenant, both attended the teleconference/video conference hearing.
- The landlord has applied for rent arrears, compensation, disposal of goods, exemplary damages, and reimbursement of the filing fee following the end of the tenancy. During the hearing, the landlord withdrew the exemplary damages claim and proceeded with the disposal of goods claim as a rubbish removal claim instead.
- The parties agreed the tenancy ended on 25 July 2025.
- During the hearing, the parties discussed the claims, and the tenant agreed to pay the following costs relating to the end of the tenancy, by consent: a. Rent arrears to 25.7.2025 in the amount of $178.59. b. Rubbish removal costs in the amount of $1,346.07. c. Cleaning costs in the agreed amount of $587.23. d. Repairs to holes in the bedroom walls in the amount of $211.88.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must return the keys. The landlord said the tenant did not return the keys. The tenant said she returned the keys to a staff member of the landlord, but the landlord said they were returned late after multiple attempts to reach the tenant, without any response, leaving the landlord with no choice but to replace the locks in the meantime.
- The landlord claimed $136.31 to replace the locks at the property, and provided an invoice in this amount for this work, which I find is a reasonable amount for this. As such, I award the landlord $136.31 to replace the locks at the end of the tenancy.
- Whilst the tenant said her dad paid to replace the garage key during the tenancy, this would be a separate issue between the parties and is not the subject of any claim before me in this application. As such, I cannot deal with this matter.
- The amount ordered is proved. Bond balance held by landlord for credit of tenant
- The landlord confirmed they had received the bond of $1,040.00 with the tenant’s consent. The landlord said they had applied $491.83 of the bond towards paying for the repair or replacement of curtains, shower curtain and lampshades at the property (not claimed in this application). This left $548.17 of the bond, which the landlord wished to have applied to any amounts ordered in this application as a credit to the tenant. Filing fee
- Because Metcalfe Real Estate has been successful with the claim I must reimburse the filing fee. Suppression
- The landlord did not request name suppression. The tenant requested name suppression.
- The tenant cited some mental health issues she has been experiencing and said she has been trying to sort out issues one by one to move forward, which is why she attended the hearing. The tenant has agreed to pay the majority of claims made by the landlord by consent. As such, I find the tenant’s interests outweigh the public interest in publishing the tenant’s name. Therefore, I order that the tenant’s name and identifying details are not to be published. See section 95A(4) Residential Tenancies Act 1986.