What was Tenancy Tribunal case 5379302 about?

The tribunal order states: to have the

How much money was awarded in case 5379302?

The reconciled net award was $596.50.

What type of tenancy dispute was case 5379302?

The primary dispute was Mould & damp. Related themes: Healthy homes, Exemplary damages, Leaks.

Where can I read the official tribunal order for case 5379302?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13050836-Tribunal_Order_Redacted.pdf.

What was Tenancy Tribunal case 5379302 about?

The tribunal order states: to have the

How much money was awarded in case 5379302?

The reconciled net award was $596.50.

What type of tenancy dispute was case 5379302?

The primary dispute was Mould & damp. Related themes: Healthy homes, Exemplary damages, Leaks.

Where can I read the official tribunal order for case 5379302?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13050836-Tribunal_Order_Redacted.pdf.

18 Inglewood Street, Wai O Taiki Bay, Auckland 1072 Tenancy Tribunal Case 5379302 — Mould & damp

Tenantcheck Insights

Order

to have the property inspected for water ingress and to investigate the cause of the mould.

A contractor came in early August 2025 and serviced the HRV and ducted heating system (and cleaned the filters) and checked the property for water ingress and for Healthy Homes Standard (HHS) compliance. They could not find any sign of water ingress and appear to have advised that, while the property currently complied with the HHS, topping up the insulation and improving the capacity of the extractor fan in the bathroom might resolve the mould issue. They provided a quote for this work, but the owners decided not to do this work due to the cost involved.

The landlord said that the tenants did not raise the issue of mould again and the next correspondence was from the tenants seeking to be released from the fixed term tenancy in October 2025.

The tenants said that they raised the mould issue in person and on the phone with the landlord as they had found that when they sent emails and messages to the landlord, they often received no reply.

As explained to the parties at the hearing, without clear evidence proving that the tenants raised the issue of mould again with the landlord, following which the landlord then failed to take further steps (either further investigation or preventative measures) I am not prepared to find that the landlord was in breach of their maintenance obligations.

The landlord should be aware however that the landlord’s maintenance obligations extend beyond compliance with the HHS. If mould continues to be an issue at this property, they may be in breach of their maintenance obligations if they fail to address this issue. Filing fee and name suppression

The landlord agreed that as the tenants are entitled to some compensation as agreed, the filing fee paid by the tenant should be reimbursed.

As the parties were able to agree on orders for compensation (and accepted the Tribunal’s findings regarding the mould issue) this hearing concluded more in the manner of a mediation. I have therefore exercised my discretion pursuant to section 95A RTA to suppress the parties’ names as I do not consider that there is any public interest in publication of parties’ names in circumstances where the orders are agreed. M Allan 30 January 2026

Order

to have the property inspected for water ingress and to investigate the cause of the mould.

The landlord said that the tenants did not raise the issue of mould again and the next correspondence was from the tenants seeking to be released from the fixed term tenancy in October 2025.

The tenants said that they raised the mould issue in person and on the phone with the landlord as they had found that when they sent emails and messages to the landlord, they often received no reply.

The landlord agreed that as the tenants are entitled to some compensation as agreed, the filing fee paid by the tenant should be reimbursed.

Tenancy Tribunal case 5379302 — Mould & damp at 18 Inglewood Street, Wai O Taiki Bay, Auckland 1072

At a glance

Tenancy Tribunal case 5379302 — Mould & damp at 18 Inglewood Street, Wai O Taiki Bay, Auckland 1072

At a glance

Award balance

Claims & awards

Order

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions

Award balance

Claims & awards

Order

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions