Tenantcheck Insights · Case study
Tenancy Tribunal case 5398490 — Exemplary damages at 17 Stirling Drive, Greymouth 7805
Decided 13 February 2026 · Published 13 February 2026 · Application 5398490
- Exemplary damages
At a glance
Key facts from the published tribunal order.
Outcome
Dismissed
From published order
Location
Greymouth
Tribunal region
Adjudicator
M Pollak
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
No individual claim amounts were reconciled for this order. View the official Ministry of Justice PDF for full detail.
Order
- The application is dismissed.
Reasons
- The applicants did not attend the hearing at the scheduled time, request an adjournment, or notify the Tribunal the matter has settled. See sections 78(1)(i) and 92(1) Residential Tenancies Act 1986. I waited for the tenants to log into the hearing by video or phone for 20 minutes and tried to call them on the mobile number provided in the application and got no response.
- The landlord attended the hearing.
- The landlord produced evidence that the tenants claims for compensation, general damages and exemplary damages for failure to maintain the bathroom and laundry were heard, on 11 July 2025 by Adjudicator Greene. Under application 5184051, $1,000.00 compensation was ordered for loss of enjoyment of tenancy. Additionally, Adjudicator Greene had issued work orders for this repair and maintenance to be carried out, and the landlord provided evidence to the Tribunal that confirmed it had complied with the work order.
- The landlord also provided evidence that the issue of the heater in the tenants daughter’s bedroom had been addressed in a timely manner in October 2024 and that this issue had also been heard by Adjudicator Greene in July 2025.
- A landlord is not required by law to carry out property inspections. The landlord has provided evidence that routine inspections have been carried out on this premise in accordance with the landlord’s policies and practices.
- The landlord has also confirmed that Ms Riddell is no longer the Housing Support Manager for this tenancy and has not been for quite some time. The Tribunal has been informed the tenancy is now managed by Senior Housing Support Manager, Melina Theurillat, who is based in Greymouth. The evidence shows she took over the management of this tenancy from 13 November 2025.
- The tenants cannot re-litigate the matters determined by the Tribunal in the 11 July 2025 Order under application 5184051, and there are no new claims in the tenants’ application that the Tribunal has jurisdiction to hear.
- I dismiss the tenants’ claims, as I am satisfied they are not new claims.
- I also note the tenants have not appeared at today’s hearing. That also gives rise to their claims being dismissed for non- appearance.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s78(1)
Key findings
- Dispute theme: exemplary damages
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5398490?
The tribunal order states: The application is dismissed.
How much money was awarded in case 5398490?
Verified claim lines are listed on this page.
What type of tenancy dispute was case 5398490?
The primary dispute was Exemplary damages.
Where can I read the official tribunal order for case 5398490?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13119987-Tenancy_Tribunal_Order.pdf.