What was Tenancy Tribunal case 5434748 about?

The tribunal order states: The Bond Centre is to pay the bond of $375.76 (BN-17369425) immediately

How much money was awarded in case 5434748?

Verified claim lines are listed on this page.

What type of tenancy dispute was case 5434748?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5434748?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13762135-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5434748 about?

The tribunal order states: The Bond Centre is to pay the bond of $375.76 (BN-17369425) immediately

How much money was awarded in case 5434748?

Verified claim lines are listed on this page.

What type of tenancy dispute was case 5434748?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5434748?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13762135-Tenancy_Tribunal_Order.pdf.

5 Delta Way, Woolston, Christchurch 8023 Tenancy Tribunal Case 5434748 — Cleanliness

Tenantcheck Insights

Reasons

Both parties attended the hearing by video conference. Ms Kolonne represented all three tenants at today’s hearing.

This tenancy ended on 19 December 2025. The parties agreed to most issues at a mediation but could not resolve the issue of cleaning costs at the end of the tenancy.

Today’s hearing was therefore solely concerned with whether the tenants had left the premises reasonably clean.

The landlord claims the invoiced cost of cleaning the premises - $375.76.

The tenants say that the premises were left reasonably clean, as required by s40(e)(iii) of the Residential Tenancies Act 1986.

The landlord is required to prove their claim to the civil standard of proof. That is, that on the balance of probabilities their version of events is the correct one. In this case that would mean that the landlord must show that more likely than not, the premises were not left reasonably clean, justifying an invoice of $375.76.

In a disputed situation such as this one, in order to prove the claim to the required standard, the landlord must provide some objective evidence to support their claim.

The landlord provided this objective evidence in the form of photos.

These photographs show that many areas of the house were not left reasonably clean – for example, the bathrooms, the toilet, much of the kitchen, window sills and skirting boards.

However I have reduced the amount payable by the tenants to $260.00. This is for reasons that include: (a) The invoice stated that the heat pump, including the filter needed to be cleaned. The landlord acknowledge that the tenants left the filter clean and there were no photographs evidencing that the heat pump was dirty; and (b) The photographs only show that the lounge floor needed vacuuming and the tenants were invoiced for vacuuming the whole house; and (c) The photographs show that the inside of the kitchen cupboards were left reasonably clean and the tenants were invoiced for this cleaning; and (d) I consider the kitchen floor and entrance way floor were left reasonably clean and the tenants were invoiced for this cleaning; and (e) The photographs do not show that the tenants left the kitchen bench in an unreasonable state.

I remind the parties that tenants are required to leave the premises reasonably clean, not perfectly clean and ready for the next tenant.

I also note that landlords are not required to provide the tenants with an opportunity to fix things that they have missed.. C ter Haar 17 June 2026

Reasons