What was Tenancy Tribunal case 5490249 about?

The tribunal order states: The landlord is to provide the Tribunal with a current service address for the

How much money was awarded in case 5490249?

Verified claim lines are listed on this page.

What type of tenancy dispute was case 5490249?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5490249?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/14188013-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5490249 about?

The tribunal order states: The landlord is to provide the Tribunal with a current service address for the

How much money was awarded in case 5490249?

Verified claim lines are listed on this page.

What type of tenancy dispute was case 5490249?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5490249?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/14188013-Tenancy_Tribunal_Order.pdf.

14 Anne Street, Tokoroa, Tokoroa 3420 Tenancy Tribunal Case 5490249 — Cleanliness

Order

The landlord is to provide the Tribunal with a current service address for the tenant.
The application is returned to Tenancy Services for further service.
If a service address for the tenant cannot be provided, the landlord may apply to the Tribunal for a direction that the application is to be served by some other means or that service be dispensed with.

Reasons

The landlord attended the hearing on 9 September 2026. The tenant did not attend.
The tenancy ended on 29 October 2025. The landlord filed their application on 16 April 2026. The landlord seeks compensation for cleaning and repairs.
Before I can proceed with the landlord’s application in the absence of the tenancy, I must first be satisfied the tenant has received appropriate notice of the hearing. 1 1 Residential Tenancies Act 1986, section 92(1). The law
Section 91A of the Residential Tenancies Act 1986 (RTA) relates to service of documents on tenants following an application. It states: 91AService on tenants following application (1)... (2)If the landlord files an application more than 2 months after the termination of the tenancy to which it relates, any notice or other documents required to be served on the tenant relating to the application must be given to or serve on the tenant - (a)Personally; or (b)By posting it to a contact address that the tenant has supplied to the landlord in writing within the 2 months before the application; or (c)By delivering it to the place where the tenant now lives and giving it to any person appearing to be aged 16 years or older who appears to be residing at that place and who confirms that the tenant resides there; or (d)By giving it to any solicitor or other agent of the tenant duly authorised by the tenant to receive service on his or her behalf; or (e)If the landlord files the application no later than 2 years after the termination of the tenancy to which it relates, by transmission to an email address given by the tenant as an address for service; or (f)If the landlord files the application more than 2 years after the termination of the tenancy to which it relates, by transmission to an email address that the tenant has used to communicate with the landlord, or otherwise supplied to the landlord in writing, within the 2 years before the application. (3)This section overrides section 136(1) and (2). Analysis
The landlord filed their application more than 2 months, but less than 2 years, after the termination of the tenancy.
The notice of hearing and application have been sent to the tenant by email. The tenancy agreement does not record an email address as an address for service for the tenant. It does not record any email address for the tenant at all. The landlord did not submit any written communication from the tenant confirming their email as an address for service. For these reasons, I am not satisfied the tenant has been served with the notice of hearing in accordance with section 91A(2)(e) RTA.
Because the tenant has not received appropriate notice of the hearing, I declined to determine the matter in the tenant’s absence.
The landlord’s application must be served on the tenant in one of the ways described in section 91A(2) RTA.
The file is closed, unless the landlord provides the Tribunal with an address for service for the tenant. If the landlord does this, the file may be reopened, and application appropriately served.
If the landlord cannot locate the tenant, despite making all reasonable efforts to do so, the landlord may apply to the Tribunal for a direction that the application is to be served by some other means likely to bring it to the tenant’s notice. Alternatively, the landlord may apply to the Tribunal for a direction that service be dispensed with. 2

Order

The landlord is to provide the Tribunal with a current service address for the tenant.
The application is returned to Tenancy Services for further service.
If a service address for the tenant cannot be provided, the landlord may apply to the Tribunal for a direction that the application is to be served by some other means or that service be dispensed with.

Reasons

The landlord attended the hearing on 9 September 2026. The tenant did not attend.
The tenancy ended on 29 October 2025. The landlord filed their application on 16 April 2026. The landlord seeks compensation for cleaning and repairs.
Before I can proceed with the landlord’s application in the absence of the tenancy, I must first be satisfied the tenant has received appropriate notice of the hearing. 1 1 Residential Tenancies Act 1986, section 92(1). The law
Section 91A of the Residential Tenancies Act 1986 (RTA) relates to service of documents on tenants following an application. It states: 91AService on tenants following application (1)... (2)If the landlord files an application more than 2 months after the termination of the tenancy to which it relates, any notice or other documents required to be served on the tenant relating to the application must be given to or serve on the tenant - (a)Personally; or (b)By posting it to a contact address that the tenant has supplied to the landlord in writing within the 2 months before the application; or (c)By delivering it to the place where the tenant now lives and giving it to any person appearing to be aged 16 years or older who appears to be residing at that place and who confirms that the tenant resides there; or (d)By giving it to any solicitor or other agent of the tenant duly authorised by the tenant to receive service on his or her behalf; or (e)If the landlord files the application no later than 2 years after the termination of the tenancy to which it relates, by transmission to an email address given by the tenant as an address for service; or (f)If the landlord files the application more than 2 years after the termination of the tenancy to which it relates, by transmission to an email address that the tenant has used to communicate with the landlord, or otherwise supplied to the landlord in writing, within the 2 years before the application. (3)This section overrides section 136(1) and (2). Analysis
The landlord filed their application more than 2 months, but less than 2 years, after the termination of the tenancy.
The notice of hearing and application have been sent to the tenant by email. The tenancy agreement does not record an email address as an address for service for the tenant. It does not record any email address for the tenant at all. The landlord did not submit any written communication from the tenant confirming their email as an address for service. For these reasons, I am not satisfied the tenant has been served with the notice of hearing in accordance with section 91A(2)(e) RTA.
Because the tenant has not received appropriate notice of the hearing, I declined to determine the matter in the tenant’s absence.
The landlord’s application must be served on the tenant in one of the ways described in section 91A(2) RTA.
The file is closed, unless the landlord provides the Tribunal with an address for service for the tenant. If the landlord does this, the file may be reopened, and application appropriately served.
If the landlord cannot locate the tenant, despite making all reasonable efforts to do so, the landlord may apply to the Tribunal for a direction that the application is to be served by some other means likely to bring it to the tenant’s notice. Alternatively, the landlord may apply to the Tribunal for a direction that service be dispensed with. 2

Tenancy Tribunal case 5490249 — Cleanliness at 14 Anne Street, Tokoroa, Tokoroa 3420

At a glance

Claims & awards

Tenancy Tribunal case 5490249 — Cleanliness at 14 Anne Street, Tokoroa, Tokoroa 3420

At a glance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.