What was Tenancy Tribunal case 5324261 about?

The tribunal order states: [The tenant/s] tenant/s] must pay Quadrant Investments Limited As The Agent

How much money was awarded in case 5324261?

Cleaning: $1,055.70 awarded to landlord; Property Damage: $170.00 awarded to landlord; Property Damage: $200.00 awarded to landlord; Rubbish Removal: $1,000.00 awarded to landlord

What type of tenancy dispute was case 5324261?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5324261?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12623522-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5324261 about?

The tribunal order states: [The tenant/s] tenant/s] must pay Quadrant Investments Limited As The Agent

How much money was awarded in case 5324261?

Cleaning: $1,055.70 awarded to landlord; Property Damage: $170.00 awarded to landlord; Property Damage: $200.00 awarded to landlord; Rubbish Removal: $1,000.00 awarded to landlord

What type of tenancy dispute was case 5324261?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5324261?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12623522-Tenancy_Tribunal_Order.pdf.

31A Paul Street, Whakatane, Whakatane 3120 Tenancy Tribunal Case 5324261 — Cleanliness

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31A Paul Street, Whakatane, Whakatane 3120 Tenancy Tribunal Case 5324261 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5324261 — net $1,105.70 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning and carpet cleaning	$1,055.70	Cleaning and carpet cleaning
Repairs and rubbish removal/external house wash	$1,000.00	Repairs and rubbish removal/external house wash
Lock/key replacement	$170.00	Lock/key replacement
Electrical fittings replacement/repair	$200.00	Electrical fittings replacement/repair
Net award	$1,105.70
Total payable by Tenant to Landlord	$1,105.70

Claims and awards for application 5324261 — net $1,105.70 NZD. Verify on MoJ.

Cleaning and carpet cleaning

Amount: $1,055.70
Awarded to: Landlord
Reason: Cleaning and carpet cleaning

Repairs and rubbish removal/external house wash

Amount: $1,000.00
Awarded to: Landlord
Reason: Repairs and rubbish removal/external house wash

Lock/key replacement

Amount: $170.00
Awarded to: Landlord
Reason: Lock/key replacement

Electrical fittings replacement/repair

Amount: $200.00
Awarded to: Landlord
Reason: Electrical fittings replacement/repair

Net award

Landlord $1,105.70

Total payable by Tenant to Landlord

Landlord $1,105.70

Claim types — money lines allowed on this order

Carpet Cleaning Property damage Rubbish Removal

Order

[The tenant/s] tenant/s] must pay Quadrant Investments Limited As The Agent For Gloria Mclaughlin $1,105.70 immediately, calculated as shown in table below.
The tenant must pay the debt in order 1. at the rate of $50.00 per fortnight.
The first payment must be made on Wednesday 5 November 2025 and payments must continue every second Wednesday until the debt is paid in full.
If the tenant fails to make any payment within 2 working days of the due date, the balance of the debt owing will be payable immediately and can be enforced through the District Court.
The Bond Centre is to pay the bond of $1,320.00 (3235864014) to Quadrant Investments Limited As The Agent For Gloria Mclaughlin immediately.

Reasons

Both parties attended the hearing, conducted via teleconference. The tenant had her sister in support.
The landlord has applied for compensation and refund of the bond.
The landlord withdrew its claim regarding the driveway repair.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit.
The landlord claims the tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.
The landlord provided a series of photos that only arrived this morning for my attention. The tenant had not seen the photos but was equally interested in resolving all matters today so the parties reached agreement on the costs as made in this order.
That said, the tenant accepted the need for the cleaning, carpet cleaning and rubbish removal. The invoice for $1,055.7 (cleaning and carpet) was accepted and is awarded in full. The rubbish removal was $250.00 (ex-GST) as part of a larger repair/cleaning invoice. That same invoice also included the cost of an external house wash and a hygienic clean of the internal bathroom, toilet and laundry ($747.50 per the invoice). The total invoice was $1,725.00 (including door repairs as below). The landlord offered to reduce that invoice to $1000.00, capped for all three invoice items. This was accepted by the tenant and is awarded.
The tenant did not return the keys. The landlord reduced the claim from that invoiced ($359.50) to $170.00. The tenant accepted this cost.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The doors throughout the premises were scratched and required repainting (seven doors at a cost of $690.00 per the invoice). The photos provided evidence this damage. The parties had mutually agreed at a capped cost of $1000.00 that included this effort within the larger invoice as referenced in the “tenant obligation” section above.
Two electrical outlets were broken and replaced. An invoice for the repairs was provided ($469.26) but that included some other tasks. The landlord proposed $200.00 as tenant contribution towards the cost incurred and the tenant accepted this. $200.00 is awarded.
The damage was more than wear and tear.
The landlord declined any order for the filing fee to be returned.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5324261 — net $1,105.70 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning and carpet cleaning	$1,055.70	Cleaning and carpet cleaning
Repairs and rubbish removal/external house wash	$1,000.00	Repairs and rubbish removal/external house wash
Lock/key replacement	$170.00	Lock/key replacement
Electrical fittings replacement/repair	$200.00	Electrical fittings replacement/repair
Net award	$1,105.70
Total payable by Tenant to Landlord	$1,105.70

Claims and awards for application 5324261 — net $1,105.70 NZD. Verify on MoJ.

Cleaning and carpet cleaning

Amount: $1,055.70
Awarded to: Landlord
Reason: Cleaning and carpet cleaning

Repairs and rubbish removal/external house wash

Amount: $1,000.00
Awarded to: Landlord
Reason: Repairs and rubbish removal/external house wash

Lock/key replacement

Amount: $170.00
Awarded to: Landlord
Reason: Lock/key replacement

Electrical fittings replacement/repair

Amount: $200.00
Awarded to: Landlord
Reason: Electrical fittings replacement/repair

Net award

Landlord $1,105.70

Total payable by Tenant to Landlord

Landlord $1,105.70

Claim types — money lines allowed on this order

Carpet Cleaning Property damage Rubbish Removal

Order

[The tenant/s] tenant/s] must pay Quadrant Investments Limited As The Agent For Gloria Mclaughlin $1,105.70 immediately, calculated as shown in table below.
The tenant must pay the debt in order 1. at the rate of $50.00 per fortnight.
The first payment must be made on Wednesday 5 November 2025 and payments must continue every second Wednesday until the debt is paid in full.
If the tenant fails to make any payment within 2 working days of the due date, the balance of the debt owing will be payable immediately and can be enforced through the District Court.
The Bond Centre is to pay the bond of $1,320.00 (3235864014) to Quadrant Investments Limited As The Agent For Gloria Mclaughlin immediately.

Reasons

Both parties attended the hearing, conducted via teleconference. The tenant had her sister in support.
The landlord has applied for compensation and refund of the bond.
The landlord withdrew its claim regarding the driveway repair.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit.
The landlord claims the tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.
The landlord provided a series of photos that only arrived this morning for my attention. The tenant had not seen the photos but was equally interested in resolving all matters today so the parties reached agreement on the costs as made in this order.
That said, the tenant accepted the need for the cleaning, carpet cleaning and rubbish removal. The invoice for $1,055.7 (cleaning and carpet) was accepted and is awarded in full. The rubbish removal was $250.00 (ex-GST) as part of a larger repair/cleaning invoice. That same invoice also included the cost of an external house wash and a hygienic clean of the internal bathroom, toilet and laundry ($747.50 per the invoice). The total invoice was $1,725.00 (including door repairs as below). The landlord offered to reduce that invoice to $1000.00, capped for all three invoice items. This was accepted by the tenant and is awarded.
The tenant did not return the keys. The landlord reduced the claim from that invoiced ($359.50) to $170.00. The tenant accepted this cost.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The doors throughout the premises were scratched and required repainting (seven doors at a cost of $690.00 per the invoice). The photos provided evidence this damage. The parties had mutually agreed at a capped cost of $1000.00 that included this effort within the larger invoice as referenced in the “tenant obligation” section above.
Two electrical outlets were broken and replaced. An invoice for the repairs was provided ($469.26) but that included some other tasks. The landlord proposed $200.00 as tenant contribution towards the cost incurred and the tenant accepted this. $200.00 is awarded.
The damage was more than wear and tear.
The landlord declined any order for the filing fee to be returned.

Tenancy Tribunal case 5324261 — Cleanliness at 31A Paul Street, Whakatane, Whakatane 3120

At a glance

Tenancy Tribunal case 5324261 — Cleanliness at 31A Paul Street, Whakatane, Whakatane 3120

At a glance

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.