Tenantcheck Insights · Case study
Tenancy Tribunal case 5361826 — Tenancy dispute at 2221 Buckland Road, RD 4, Tuakau 2694
Published 16 January 2026 · Application 5361826
- Cleanliness
- Filing Fee
- Filing Fee Reimbursement
At a glance
Key facts from the published tribunal order.
Outcome
Tenant favoured
From published order
Location
Tuakau
Tribunal region
Adjudicator
K Koller
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $2,068.00
- Total balance for Landlord to pay Tenant
- $2,068.00
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Refund of the bond | $2,040.00 | Refund of the bond | |
| Filing fee reimbursement | $28.00 | Filing fee reimbursement | |
| Net award | $2,068.00 | ||
| Total payable by Landlord to Tenant | $2,068.00 |
Claims and awards for application 5361826 — net $2,068.00 NZD. Verify on MoJ.
Refund of the bond
- Amount
- $2,040.00
- Awarded to
- Tenant
- Reason
- Refund of the bond
Filing fee reimbursement
- Amount
- $28.00
- Awarded to
- Tenant
- Reason
- Filing fee reimbursement
Net award
Tenant $2,068.00
Total payable by Landlord to Tenant
Tenant $2,068.00
Dismissed claims
- Other Claims — All other claims dismissed
Claim types — money lines allowed on this order
Order
- H C Booker Farms Limited must pay Carl William Godwin $2,068.00 immediately, calculated as shown in table below.
- All other claims are dismissed.
Reasons
- Both parties attended the hearing.
- The landlord has applied for compensation and refund of the bond following the end of the tenancy. The tenant also wants the bond returned.
- The landlord has claimed $2040 for cleaning and $124 for rubbish removal. The tenant does not agree to the claims. This is the landlord’s claim to prove, which means the landlord has to have the better evidence.
- Tenants are required to return the premises in a reasonably clean and tidy state and remove their rubbish at the end of the tenancy. See section 40(1)(c) and (e)(iii) Residential Tenancies Act (RTA).
- In Ace Property Management v Owens (DC Wellington, CIV-2008-085-14441, 17 December 2008) the District Court said: A tenant’s obligation pursuant to the Act to leave a property in a “reasonably clean and reasonably tidy condition” does not mean that it will necessarily be up to a standard that a landlord may consider for a new tenant. It is a mistake for landlords to confuse those two matters.
- The RTA does not require the premises to be provided or returned in a spotless or an immaculate condition. The standard is based on what an average bystander would consider reasonable, not on the subjective opinions of the landlord and tenant. There is no scientific way to determine what is reasonably clean and tidy, and the Tribunal must evaluate the evidence available, and in particular inspection reports and photographs.
- The landlord did not have any photos from the end of the tenancy. I have read the statement provided by the new tenant and accept the tenant’s evidence that he did leave some rubbish and missed some cleaning. However it is very hard for me to decide if the claims are reasonable without photos. I find the claims have not been proved and are dismissed. The bond should be refunded in full to the tenant
- Because the tenant has substantially succeeded with the claim I have also reimbursed the filing fee.
Who should pay the bond?
- The parties explained that the bond money was stolen by the property manager early on in the tenancy. That property management company, One Agency Counties Realty Limited, is in liquidation. The tenant said he has talked with the liquidators and there is no money for a bond refund.
- I find H C Booker Farms Ltd should return the bond money because the landlord was named on the tenancy agreement. This is also because it was the landlord’s agent who did wrong, so it would be very unfair for the tenant to miss out. Suppression
- The landlord made an application for suppression. Section 95A RTA provides that the Tribunal may, on the application of any party to proceedings or on its own initiative, order that the name of a party not be published, having regard to the interests of the parties and to the public interest.
- The landlord’s name will be published because there is public interest when landlords are not successful with large claims for cleaning.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1), s95A
Key findings
- Dispute theme: cleaning
- Dispute theme: filing fee
Property management
- H C Booker Farms Limited (respondent)
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5361826?
The tribunal order states: H C Booker Farms Limited must pay Carl William Godwin $2,068.00
How much money was awarded in case 5361826?
Filing Fee: $28.00 awarded to tenant
What type of tenancy dispute was case 5361826?
The dispute type was not classified.
Where can I read the official tribunal order for case 5361826?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12983551-Tenancy_Tribunal_Order.pdf.