Tenantcheck Insights · Case study
Tenancy Tribunal case 5383607 — Tenancy dispute
Decided 19 Mar 2026 · Published 19 Mar 2026 · Application 5383607
- Property damage
Party names are redacted in the official published order. This page summarises the dispute only — not individual identities.
At a glance
Key facts from the published tribunal order.
Adjudicator
G Baker
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
No individual claim amounts were reconciled for this order. View the official Ministry of Justice PDF for full detail.
Order
- An application for suppression has been made in this case and the Tribunal orders suppression of the tenant’s name and identifying details.
- The tenant shall allow the landlord access to the premises between the hours of 8 am and 5 pm for a period of five days, whether consecutive or not, for the purpose of carrying out repairs to the bathroom.
Reasons
- Both parties attended the hearing by telephone.
- The landlord advised that its contractors required a total of five days to complete the required repair work to the bathroom and that it was unable to agree to the tenant’s request that the work be carried out in three-hour segments with rest periods in between.
- The tenant is required to grant access to the landlord for necessary repairs and maintenance upon giving the tenant at least 24-hours’ notice. See section 49(2)(d) Residential Tenancies Act 1986.
- If the tenant denies the landlord’s contractors access having received the required notice, the tenant will be in breach of her tenancy agreement and the RTA. This means that the landlord may have to apply to the Tribunal to terminate the tenancy to obtain access. It clearly does not wish to take such a step. It is in the tenant’s best interest to allow the access and to continue in her tenancy.
- Because of issues regarding the tenant’s mental health, it is appropriate to exercise the discretion in section 95A(4) RTA and order suppression of the tenant’s name and identifying details.