What was the outcome of Tenancy Tribunal case 5388824?

The tribunal order states: Syliva Alena Tefono must pay Kāinga Ora–Homes and Communities $5,306.15

How much money was awarded in case 5388824?

Cleaning: $962.87 awarded to landlord; Fix Entrance Door Glass: $223.08 awarded to landlord; Lawns and Garden Work: $300.00 awarded to landlord; Payments Since Termination: $407.14 awarded to tenant; Property Damage: $231.76 awarded to landlord; Property Damage: $75.24 awarded to landlord; Replace Heat Pump Remote: $53.34 awarded to landlord; Rubbish Removal: $3,867.00 awarded to landlord

What type of tenancy dispute was case 5388824?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5388824?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13023875-Tenancy_Tribunal_Order.pdf.

What was the outcome of Tenancy Tribunal case 5388824?

The tribunal order states: Syliva Alena Tefono must pay Kāinga Ora–Homes and Communities $5,306.15

How much money was awarded in case 5388824?

Cleaning: $962.87 awarded to landlord; Fix Entrance Door Glass: $223.08 awarded to landlord; Lawns and Garden Work: $300.00 awarded to landlord; Payments Since Termination: $407.14 awarded to tenant; Property Damage: $231.76 awarded to landlord; Property Damage: $75.24 awarded to landlord; Replace Heat Pump Remote: $53.34 awarded to landlord; Rubbish Removal: $3,867.00 awarded to landlord

What type of tenancy dispute was case 5388824?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5388824?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13023875-Tenancy_Tribunal_Order.pdf.

24 Rimu Road, Manurewa, Auckland 2102 Tenancy Tribunal Case 5388824 — Cleanliness

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24 Rimu Road, Manurewa, Auckland 2102 Tenancy Tribunal Case 5388824 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5388824 — net $5,306.15 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Cleaning (including oven and cupboards	$962.87		Cleaning (including oven and cupboards
Rubbish removal	$3,867.00		Rubbish removal
Lawns and Garden work	$300.00		Lawns and Garden work
Wall and door repair	$231.76		Wall and door repair
Fix entrance door glass	$223.08		Fix entrance door glass
Lock/key replacement	$75.24		Lock/key replacement
Replace heat pump remote	$53.34		Replace heat pump remote
Payments since termination		$407.14	Payments since termination
Total award	$5,713.29	$407.14
Net award	$5,306.15
Total payable by Tenant to Landlord	$5,306.15

Claims and awards for application 5388824 — net $5,306.15 NZD. Verify on MoJ.

Cleaning (including oven and cupboards

Amount: $962.87
Awarded to: Landlord
Reason: Cleaning (including oven and cupboards

Rubbish removal

Amount: $3,867.00
Awarded to: Landlord
Reason: Rubbish removal

Lawns and Garden work

Amount: $300.00
Awarded to: Landlord
Reason: Lawns and Garden work

Wall and door repair

Amount: $231.76
Awarded to: Landlord
Reason: Wall and door repair

Fix entrance door glass

Amount: $223.08
Awarded to: Landlord
Reason: Fix entrance door glass

Claim types — money lines allowed on this order

Cleanliness Lawns And Garden Work Property damage Rubbish Removal

Order

Syliva Alena Tefono must pay Kāinga Ora–Homes and Communities $5,306.15 immediately, calculated as shown below.

Reasons

The landlord attended the hearing which was held by teleconference. The tenant was unable to be contacted on the number given in the Notice of Hearing.
The tenant was served by e-mail to the e-mail address given in the tenancy agreement, which is satisfactory 1 .
I do note however that the tenant’s notice of termination was sent to the landlord by e-mail from a different address. This Order should be sent to that e- mail address as well.
The landlord has applied for compensation following the end of the tenancy.

Did the tenant comply with their obligations at the end of the tenancy?

The tenancy ended on 25 September 2025 after the tenant gave notice of termination.
At the end of the tenancy a tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. 2
Exit inspection photographs provided by the landlord show that the tenant did not leave the premises reasonably clean and tidy.
A very large quantity of rubbish including heavy and bulky furniture and appliances were left, which the landlord had to have removed.
The lawns were badly overgrown.
The heat pump remote was not returned.
The amounts ordered are proved by the landlord’s work order records.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. 3
A comparison of the entry and exit inspection photographs shows that a lot of damage was done to the premises during the tenancy. There are many large holes in walls and ceilings.
A glass panel in the entrance door was broken, as was a door handle. 1 S.91A(1)(e) RTA 2 See section 40(1)(e)(ii)-(v) RTA 3 S. 40(2)(a), 41 and 49B RTA.
That damage is more than fair wear and tear and the tenant has not disproved liability for the damage.
The landlord should be compensated for the repair cost which is proved by the work order records provided.
The tenant has continued to make payments of $10.00 per week since the tenancy ended. There was a small rent credit at termination date.
Those credits and payments are taken into account in this Order up to and including the $10.00 payment made on 20 January 2026. A further payment is expected tomorrow 27 January. The tenant must of course be given credit for that and any later payments.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5388824 — net $5,306.15 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Cleaning (including oven and cupboards	$962.87		Cleaning (including oven and cupboards
Rubbish removal	$3,867.00		Rubbish removal
Lawns and Garden work	$300.00		Lawns and Garden work
Wall and door repair	$231.76		Wall and door repair
Fix entrance door glass	$223.08		Fix entrance door glass
Lock/key replacement	$75.24		Lock/key replacement
Replace heat pump remote	$53.34		Replace heat pump remote
Payments since termination		$407.14	Payments since termination
Total award	$5,713.29	$407.14
Net award	$5,306.15
Total payable by Tenant to Landlord	$5,306.15

Claims and awards for application 5388824 — net $5,306.15 NZD. Verify on MoJ.

Cleaning (including oven and cupboards

Amount: $962.87
Awarded to: Landlord
Reason: Cleaning (including oven and cupboards

Rubbish removal

Amount: $3,867.00
Awarded to: Landlord
Reason: Rubbish removal

Lawns and Garden work

Amount: $300.00
Awarded to: Landlord
Reason: Lawns and Garden work

Wall and door repair

Amount: $231.76
Awarded to: Landlord
Reason: Wall and door repair

Fix entrance door glass

Amount: $223.08
Awarded to: Landlord
Reason: Fix entrance door glass

Claim types — money lines allowed on this order

Cleanliness Lawns And Garden Work Property damage Rubbish Removal

Order

Syliva Alena Tefono must pay Kāinga Ora–Homes and Communities $5,306.15 immediately, calculated as shown below.

Reasons

The landlord attended the hearing which was held by teleconference. The tenant was unable to be contacted on the number given in the Notice of Hearing.
The tenant was served by e-mail to the e-mail address given in the tenancy agreement, which is satisfactory 1 .
I do note however that the tenant’s notice of termination was sent to the landlord by e-mail from a different address. This Order should be sent to that e- mail address as well.
The landlord has applied for compensation following the end of the tenancy.

Did the tenant comply with their obligations at the end of the tenancy?

The tenancy ended on 25 September 2025 after the tenant gave notice of termination.
At the end of the tenancy a tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. 2
Exit inspection photographs provided by the landlord show that the tenant did not leave the premises reasonably clean and tidy.
A very large quantity of rubbish including heavy and bulky furniture and appliances were left, which the landlord had to have removed.
The lawns were badly overgrown.
The heat pump remote was not returned.
The amounts ordered are proved by the landlord’s work order records.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. 3
A comparison of the entry and exit inspection photographs shows that a lot of damage was done to the premises during the tenancy. There are many large holes in walls and ceilings.
A glass panel in the entrance door was broken, as was a door handle. 1 S.91A(1)(e) RTA 2 See section 40(1)(e)(ii)-(v) RTA 3 S. 40(2)(a), 41 and 49B RTA.
That damage is more than fair wear and tear and the tenant has not disproved liability for the damage.
The landlord should be compensated for the repair cost which is proved by the work order records provided.
The tenant has continued to make payments of $10.00 per week since the tenancy ended. There was a small rent credit at termination date.
Those credits and payments are taken into account in this Order up to and including the $10.00 payment made on 20 January 2026. A further payment is expected tomorrow 27 January. The tenant must of course be given credit for that and any later payments.

Tenancy Tribunal case 5388824 — Cleanliness at 24 Rimu Road, Manurewa, Auckland 2102

At a glance

Tenancy Tribunal case 5388824 — Cleanliness at 24 Rimu Road, Manurewa, Auckland 2102

At a glance

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions