What was Tenancy Tribunal case 5340163 about?

The tribunal order states: [The tenant/s] tenant/s] and [The tenant/s] tenant/s] must pay Manage My Rentals Limited

How much money was awarded in case 5340163?

Cleaning: $977.50 awarded to landlord; Cleaning: $230.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Missing Chorus Fibre Box: $381.77 awarded to landlord; Property Damage: $465.75 awarded to landlord; Rent Arrears: $1,635.00 awarded to landlord; Property Damage: $1,328.15 awarded to landlord

What type of tenancy dispute was case 5340163?

The primary dispute was Property damage. Related themes: Rent arrears, Cleanliness.

Where can I read the official tribunal order for case 5340163?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12747172-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5340163 about?

The tribunal order states: [The tenant/s] tenant/s] and [The tenant/s] tenant/s] must pay Manage My Rentals Limited

How much money was awarded in case 5340163?

Cleaning: $977.50 awarded to landlord; Cleaning: $230.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Missing Chorus Fibre Box: $381.77 awarded to landlord; Property Damage: $465.75 awarded to landlord; Rent Arrears: $1,635.00 awarded to landlord; Property Damage: $1,328.15 awarded to landlord

What type of tenancy dispute was case 5340163?

The primary dispute was Property damage. Related themes: Rent arrears, Cleanliness.

Where can I read the official tribunal order for case 5340163?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12747172-Tenancy_Tribunal_Order.pdf.

111 Norana Road, Timberlea, Upper Hutt 5018 Tenancy Tribunal Case 5340163 — Property damage

Tenantcheck Insights

111 Norana Road, Timberlea, Upper Hutt 5018 Tenancy Tribunal Case 5340163 — Property damage | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5340163 — net $2,866.17 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears	$1,635.00	The claim for rent arrears is proven. Did the tenant comply with their obligations at the end of the tenancy?
Repairs: Wall damage	$1,328.15	Repairs: Wall damage
Lock/key replacement	$465.75	Lock/key replacement
Missing Chorus fibre box	$381.77	Missing Chorus fibre box
Carpet Cleaning: and full house clean	$977.50	Carpet Cleaning: and full house clean
Carpet Cleaning: Carpet deodorizing	$230.00	Carpet Cleaning: Carpet deodorizing
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$2,866.17
Total payable by Tenant to Landlord	$2,866.17

Claims and awards for application 5340163 — net $2,866.17 NZD. Verify on MoJ.

Rent arrears

Amount: $1,635.00
Awarded to: Landlord
Reason: The claim for rent arrears is proven. Did the tenant comply with their obligations at the end of the tenancy?

Repairs: Wall damage

Amount: $1,328.15
Awarded to: Landlord
Reason: Repairs: Wall damage

Lock/key replacement

Amount: $465.75
Awarded to: Landlord
Reason: Lock/key replacement

Missing Chorus fibre box

Amount: $381.77
Awarded to: Landlord
Reason: Missing Chorus fibre box

Carpet Cleaning: and full house clean

Amount: $977.50
Awarded to: Landlord
Reason: Carpet Cleaning: and full house clean

Claim types — money lines allowed on this order

Carpet Cleaning Filing Fee Property damage Rent arrears

Order

[The tenant/s] tenant/s] and [The tenant/s] tenant/s] must pay Manage My Rentals Limited $2,866.17 immediately, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,180.00 (6360887-010) to Manage My Rentals Limited immediately.

Reasons

Both parties attended the hearing via remote video conference.
The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 7 September 2025. The landlord provided rent records which prove the amount owing at the end of the tenancy. Having sighted the landlord’s rent ledger I am satisfied that the tenants are responsible for the rent debt.
The claim for rent arrears is proven.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. The tenant is required to replace worn out smoke alarm batteries during the tenancy. See section 40(1)(ca) Residential Tenancies Act 1986. The tenant must also replace standard light bulbs.
The tenant did not leave the premises and the carpet reasonably clean and tidy.
The tenant did not return the keys.
A Chorus ONT fibre box was missing from inside the premises.
The landlord provided comprehensive photographic evidence confirming the condition of the premises at the start and end of the tenancy. I have also sighted invoices from JAE Hutt Valley dated 29 September 2025; All Star Cleaning dated 11 September 2025; Master Locksmith Services Limited dated 15 September 2025 and a letter from Chorus dated 23 September 2025. Having carefully considered the landlord’s evidence I am satisfied that the tenants breached their obligations in this regard.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
Where the damage is careless, and occurs after 27 August 2019, section 49B RTA applies. If the landlord becomes aware of the damage after 27 August, the damage is presumed to have occurred after that date unless the tenant proves otherwise.
Where the damage is caused carelessly, and is covered by the landlord's insurance, the tenant's liability is limited to the lesser of the insurance excess or four weeks' rent (or four weeks' market rent in the case of a tenant paying income-related rent). See section 49B(3)(a) RTA.
Where the damage is careless and is not covered by the landlord's insurance, the tenant's liability is limited to four weeks' rent (or market rent). See section 49B(3)(b) RTA. Where insurance money is irrecoverable because of the tenant's conduct, the property is treated as if it is not insured against the damage. See section 49B(3A)(a) RTA.
Tenants are liable for the cost of repairing damage that is intentional or which results from any activity at the premises that is an imprisonable offence. This applies to anything the tenant does and anything done by a person they are responsible for. See section 49B(1) RTA.
Damage is intentional where a person intends to cause damage and takes the necessary steps to achieve that purpose. Damage is also intentional where a person does something, or allows a situation to continue, knowing that damage is a certainty. See Guo v Korck [2019] NZHC 1541.
The following damage was caused during the tenancy: damage to walls. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
The landlord provided entry and exit inspection photographs which confirm the damage to various walls throughout the house. I have also sighted a paid invoice from Matlyn Maintenance dated 10 October 2025.
The amount ordered for repairs to walls is proved.
Because Manage My Rentals Limited has wholly succeeded with the claim I must reimburse the filing fee.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5340163 — net $2,866.17 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears	$1,635.00	The claim for rent arrears is proven. Did the tenant comply with their obligations at the end of the tenancy?
Repairs: Wall damage	$1,328.15	Repairs: Wall damage
Lock/key replacement	$465.75	Lock/key replacement
Missing Chorus fibre box	$381.77	Missing Chorus fibre box
Carpet Cleaning: and full house clean	$977.50	Carpet Cleaning: and full house clean
Carpet Cleaning: Carpet deodorizing	$230.00	Carpet Cleaning: Carpet deodorizing
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$2,866.17
Total payable by Tenant to Landlord	$2,866.17

Claims and awards for application 5340163 — net $2,866.17 NZD. Verify on MoJ.

Rent arrears

Amount: $1,635.00
Awarded to: Landlord
Reason: The claim for rent arrears is proven. Did the tenant comply with their obligations at the end of the tenancy?

Repairs: Wall damage

Amount: $1,328.15
Awarded to: Landlord
Reason: Repairs: Wall damage

Lock/key replacement

Amount: $465.75
Awarded to: Landlord
Reason: Lock/key replacement

Missing Chorus fibre box

Amount: $381.77
Awarded to: Landlord
Reason: Missing Chorus fibre box

Carpet Cleaning: and full house clean

Amount: $977.50
Awarded to: Landlord
Reason: Carpet Cleaning: and full house clean

Claim types — money lines allowed on this order

Carpet Cleaning Filing Fee Property damage Rent arrears

Order

[The tenant/s] tenant/s] and [The tenant/s] tenant/s] must pay Manage My Rentals Limited $2,866.17 immediately, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,180.00 (6360887-010) to Manage My Rentals Limited immediately.

Reasons

Both parties attended the hearing via remote video conference.
The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 7 September 2025. The landlord provided rent records which prove the amount owing at the end of the tenancy. Having sighted the landlord’s rent ledger I am satisfied that the tenants are responsible for the rent debt.
The claim for rent arrears is proven.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. The tenant is required to replace worn out smoke alarm batteries during the tenancy. See section 40(1)(ca) Residential Tenancies Act 1986. The tenant must also replace standard light bulbs.
The tenant did not leave the premises and the carpet reasonably clean and tidy.
The tenant did not return the keys.
A Chorus ONT fibre box was missing from inside the premises.
The landlord provided comprehensive photographic evidence confirming the condition of the premises at the start and end of the tenancy. I have also sighted invoices from JAE Hutt Valley dated 29 September 2025; All Star Cleaning dated 11 September 2025; Master Locksmith Services Limited dated 15 September 2025 and a letter from Chorus dated 23 September 2025. Having carefully considered the landlord’s evidence I am satisfied that the tenants breached their obligations in this regard.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
Where the damage is careless, and occurs after 27 August 2019, section 49B RTA applies. If the landlord becomes aware of the damage after 27 August, the damage is presumed to have occurred after that date unless the tenant proves otherwise.
Where the damage is caused carelessly, and is covered by the landlord's insurance, the tenant's liability is limited to the lesser of the insurance excess or four weeks' rent (or four weeks' market rent in the case of a tenant paying income-related rent). See section 49B(3)(a) RTA.
Where the damage is careless and is not covered by the landlord's insurance, the tenant's liability is limited to four weeks' rent (or market rent). See section 49B(3)(b) RTA. Where insurance money is irrecoverable because of the tenant's conduct, the property is treated as if it is not insured against the damage. See section 49B(3A)(a) RTA.
Tenants are liable for the cost of repairing damage that is intentional or which results from any activity at the premises that is an imprisonable offence. This applies to anything the tenant does and anything done by a person they are responsible for. See section 49B(1) RTA.
Damage is intentional where a person intends to cause damage and takes the necessary steps to achieve that purpose. Damage is also intentional where a person does something, or allows a situation to continue, knowing that damage is a certainty. See Guo v Korck [2019] NZHC 1541.
The following damage was caused during the tenancy: damage to walls. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
The landlord provided entry and exit inspection photographs which confirm the damage to various walls throughout the house. I have also sighted a paid invoice from Matlyn Maintenance dated 10 October 2025.
The amount ordered for repairs to walls is proved.
Because Manage My Rentals Limited has wholly succeeded with the claim I must reimburse the filing fee.

Tenancy Tribunal case 5340163 — Property damage at 111 Norana Road, Timberlea, Upper Hutt 5018

At a glance

Tenancy Tribunal case 5340163 — Property damage at 111 Norana Road, Timberlea, Upper Hutt 5018

At a glance

Award balance

Claims & awards

Order

Reasons

How much is owed for rent?

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.

Award balance

Claims & awards

Order

Reasons

How much is owed for rent?

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.