Tenantcheck Insights · Case study
Tenancy Tribunal case 5360364 — Cleanliness at Unit/Flat 1, 31 O'Donn Avenue, Beach Haven, Auckland
Decided 12 March 2026 · Published 12 March 2026 · Application 5360364
- Cleanliness
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Auckland
Tribunal region
Adjudicator
R Merrett
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $1,085.21
- Total balance for Tenant to pay Landlord
- $1,085.21
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Cleaning | $465.35 | Cleaning | |
| Rubbish removal | $619.86 | Rubbish removal | |
| Net award | $1,085.21 | ||
| Total payable by Tenant to Landlord | $1,085.21 |
Claims and awards for application 5360364 — net $1,085.21 NZD. Verify on MoJ.
Cleaning
- Amount
- $465.35
- Awarded to
- Landlord
- Reason
- Cleaning
Rubbish removal
- Amount
- $619.86
- Awarded to
- Landlord
- Reason
- Rubbish removal
Net award
Landlord $1,085.21
Total payable by Tenant to Landlord
Landlord $1,085.21
Claim types — money lines allowed on this order
Order
- Serena Lynette Ruka must pay Kāinga Ora–Homes And Communities $1,085.21 immediately, calculated as shown in table below.
Reasons
- Ms Davis attended the hearing for the landlord. The tenant was phoned on the number provided but there was no response to the call.
- The landlord has applied for compensation for cleaning and rubbish removal following the end of the tenancy. The landlord also applied for costs incurred during the tenancy, but Ms Davis confirmed at the hearing that this claim could be withdrawn.
Did the tenant comply with their obligations at the end of the tenancy?
- The tenant did not leave the premises reasonably clean and did not remove all rubbish as required by section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
- The amounts ordered are proved.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1)
Key findings
- Dispute theme: cleaning
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5360364?
The tribunal order states: Serena Lynette Ruka must pay Kāinga Ora–Homes And Communities
How much money was awarded in case 5360364?
Cleaning: $465.35 awarded to landlord; Rubbish Removal: $619.86 awarded to landlord
What type of tenancy dispute was case 5360364?
The primary dispute was Cleanliness.
Where can I read the official tribunal order for case 5360364?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13274517-Tenancy_Tribunal_Order.pdf.