Tenantcheck Insights · Case study
Tenancy Tribunal case 5377805 — Cleanliness at Unit/Flat 1, 12 Townley Place, Clover Park, Auckland 2019
Decided 22 January 2026 · Published 22 January 2026 · Application 5377805
- Cleanliness
- Property damage
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Auckland
Tribunal region
Adjudicator
T Prowse
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $2,313.18
- Total balance for Tenant to pay Landlord
- $2,009.06
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Cleaning | $783.92 | Cleaning | |
| Rubbish removal | $1,165.13 | Rubbish removal | |
| Repairs | $212.07 | Repairs | |
| Rent credit | $152.06 | Rent credit | |
| Total award | $2,161.12 | $152.06 | |
| Net award | $2,009.06 | ||
| Total payable by Tenant to Landlord | $2,009.06 |
Claims and awards for application 5377805 — net $2,009.06 NZD. Verify on MoJ.
Cleaning
- Amount
- $783.92
- Awarded to
- Landlord
- Reason
- Cleaning
Rubbish removal
- Amount
- $1,165.13
- Awarded to
- Landlord
- Reason
- Rubbish removal
Repairs
- Amount
- $212.07
- Awarded to
- Landlord
- Reason
- Repairs
Rent credit
- Amount
- $152.06
- Awarded to
- Tenant
- Reason
- Rent credit
Total award
Landlord $2,161.12 · Tenant $152.06
Net award
Landlord $2,009.06
Total payable by Tenant to Landlord
Landlord $2,009.06
Claim types — money lines allowed on this order
Order
- Jahvana Rangimarie Katipa Jack must pay Kāinga Ora–Homes And Communities $2,009.06 immediately, calculated as shown in table below.
Reasons
- The landlord attended today’s hearing. The tenant was called on two numbers provided in the application. One number was not answered, the other was answered by someone other than the tenant. The person who answered confirmed that they owned the phone and that the tenant sometimes used it, however they were not with the tenant and therefore could not pass the phone on to the tenant.
- I am satisfied that the tenant was informed of today’s hearing and did not attend and have proceeded in her absence.
- The landlord has applied for compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.
- The tenancy ended on 15 September 2025 after the tenant gave notice. The landlord conducted an inspection of the property on that day and provided photographs of the inspection to the Tribunal.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. .
- The tenant did not leave the premises reasonably clean and tidy and did not remove all rubbish. This is evidenced in the photographs taken at the end of the tenancy which show the condition of the property, whilst the tenant had removed her belongings from the house and completed some cleaning, the floors surfaces, oven, rangehood and cupboards needed further cleaning to bring them up to a reasonable standard.
- The tenant left a large pile of rubbish on the curb outside the property and had left rubbish in the recycling bin.
- The amounts ordered are proved.
Is the tenant responsible for the damage to the premises?
- A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
- The following damage was caused during the tenancy: 3 x holes in doors and walls and damaging the toilet door so that it had come off its hinges and needed rehanging.
- The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
- The amounts ordered are proved.
- I have taken into account betterment and depreciation. The landlord should be returned to the position they would have been in had the tenant not breached their obligations, and should not be better or worse off. In calculating depreciation, I have taken into account the age and condition of the items at the start of the tenancy and their likely useful lifespan.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1), s40(2)
Key findings
- Dispute theme: cleaning
- Dispute theme: property damage
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5377805?
The tribunal order states: Jahvana Rangimarie Katipa Jack must pay Kāinga Ora–Homes And
How much money was awarded in case 5377805?
Cleaning: $783.92 awarded to landlord; Property Damage: $212.07 awarded to landlord; Rent Credit: $152.06 awarded to tenant; Rubbish Removal: $1,165.13 awarded to landlord
What type of tenancy dispute was case 5377805?
The primary dispute was Cleanliness. Related themes: Property damage.
Where can I read the official tribunal order for case 5377805?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13010710-Tenancy_Tribunal_Order.pdf.