What was Tenancy Tribunal case 5417328 about?

The tribunal order states: [The tenant/s] must pay Kāinga Ora–Homes And

How much money was awarded in case 5417328?

Cleaning: $648.84 awarded to landlord; Patch Carpet - Bed 1 Stain: $49.37 awarded to landlord; Patch Hole Bathroom Wall: $45.45 awarded to landlord; Rehang Hot Water Cupboard Door: $45.60 awarded to landlord; Rehang Laundry Door: $45.60 awarded to landlord

What type of tenancy dispute was case 5417328?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5417328?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13404108-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5417328 about?

The tribunal order states: [The tenant/s] must pay Kāinga Ora–Homes And

How much money was awarded in case 5417328?

Cleaning: $648.84 awarded to landlord; Patch Carpet - Bed 1 Stain: $49.37 awarded to landlord; Patch Hole Bathroom Wall: $45.45 awarded to landlord; Rehang Hot Water Cupboard Door: $45.60 awarded to landlord; Rehang Laundry Door: $45.60 awarded to landlord

What type of tenancy dispute was case 5417328?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5417328?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13404108-Tenancy_Tribunal_Order.pdf.

Unit/Flat Unit 1, 42 Halberg Crescent, Chartwell, Hamilton Tenancy Tribunal Case 5417328 — Cleanliness

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Unit/Flat Unit 1, 42 Halberg Crescent, Chartwell, Hamilton Tenancy Tribunal Case 5417328 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5417328 — net $834.86 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning	$648.84	Cleaning
Patch carpet - bed 1 stain	$49.37	Patch carpet - bed 1 stain
Rehang laundry door	$45.60	Rehang laundry door
Rehang hot water cupboard door	$45.60	Rehang hot water cupboard door
Patch hole bathroom wall	$45.45	Patch hole bathroom wall
Net award	$834.86
Total payable by Tenant to Landlord	$834.86

Claims and awards for application 5417328 — net $834.86 NZD. Verify on MoJ.

Cleaning

Amount: $648.84
Awarded to: Landlord
Reason: Cleaning

Patch carpet - bed 1 stain

Amount: $49.37
Awarded to: Landlord
Reason: Patch carpet - bed 1 stain

Rehang laundry door

Amount: $45.60
Awarded to: Landlord
Reason: Rehang laundry door

Rehang hot water cupboard door

Amount: $45.60
Awarded to: Landlord
Reason: Rehang hot water cupboard door

Patch hole bathroom wall

Amount: $45.45
Awarded to: Landlord
Reason: Patch hole bathroom wall

Claim types — money lines allowed on this order

Cleanliness

Order

[The tenant/s] must pay Kāinga Ora–Homes And Communities $834.86 immediately, calculated as shown in table below.

Reasons

This application was scheduled to be heard by video conference. The tenant did not connect to the Teams link provided to her and nor did she ring in to the hearing. The hearing proceeded in her absence.
The landlord has applied for compensation following the end of the tenancy on 28 October 2025.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The photographs show that the tenant left the premises in a very dirty condition.
I accept the cost of cleaning which includes cleaning and carpet cleaning. It does not include the kitchen oven for which the landlord has not claimed.
The amount ordered is proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The photographs taken at the end of the tenancy show that the laundry cabinet door and the hot water cupboard door were off their hinges and needed to be rehung.
The photographs also show a very significant stain on the carpet in bedroom 2 resulting in the carpet requiring patching.
A significant hole in the bathroom door was also shown in photographs.
These damages were well beyond fair wear and tear.
The amounts ordered to remedy these issues are proved.
I note that at today’s hearing the landlord withdrew a claim for a patch in the carpet in bedroom 3 and a claim about a kitchen drawer not closing. C ter Haar 07 April 2026

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5417328 — net $834.86 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning	$648.84	Cleaning
Patch carpet - bed 1 stain	$49.37	Patch carpet - bed 1 stain
Rehang laundry door	$45.60	Rehang laundry door
Rehang hot water cupboard door	$45.60	Rehang hot water cupboard door
Patch hole bathroom wall	$45.45	Patch hole bathroom wall
Net award	$834.86
Total payable by Tenant to Landlord	$834.86

Claims and awards for application 5417328 — net $834.86 NZD. Verify on MoJ.

Cleaning

Amount: $648.84
Awarded to: Landlord
Reason: Cleaning

Patch carpet - bed 1 stain

Amount: $49.37
Awarded to: Landlord
Reason: Patch carpet - bed 1 stain

Rehang laundry door

Amount: $45.60
Awarded to: Landlord
Reason: Rehang laundry door

Rehang hot water cupboard door

Amount: $45.60
Awarded to: Landlord
Reason: Rehang hot water cupboard door

Patch hole bathroom wall

Amount: $45.45
Awarded to: Landlord
Reason: Patch hole bathroom wall

Claim types — money lines allowed on this order

Cleanliness

Order

[The tenant/s] must pay Kāinga Ora–Homes And Communities $834.86 immediately, calculated as shown in table below.

Reasons

This application was scheduled to be heard by video conference. The tenant did not connect to the Teams link provided to her and nor did she ring in to the hearing. The hearing proceeded in her absence.
The landlord has applied for compensation following the end of the tenancy on 28 October 2025.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The photographs show that the tenant left the premises in a very dirty condition.
I accept the cost of cleaning which includes cleaning and carpet cleaning. It does not include the kitchen oven for which the landlord has not claimed.
The amount ordered is proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The photographs taken at the end of the tenancy show that the laundry cabinet door and the hot water cupboard door were off their hinges and needed to be rehung.
The photographs also show a very significant stain on the carpet in bedroom 2 resulting in the carpet requiring patching.
A significant hole in the bathroom door was also shown in photographs.
These damages were well beyond fair wear and tear.
The amounts ordered to remedy these issues are proved.
I note that at today’s hearing the landlord withdrew a claim for a patch in the carpet in bedroom 3 and a claim about a kitchen drawer not closing. C ter Haar 07 April 2026

Tenancy Tribunal case 5417328 — Cleanliness at Unit/Flat Unit 1, 42 Halberg Crescent, Chartwell, Hamilton

At a glance

Award balance

Tenancy Tribunal case 5417328 — Cleanliness at Unit/Flat Unit 1, 42 Halberg Crescent, Chartwell, Hamilton

At a glance

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions