What was Tenancy Tribunal case 5284339 about?

The tribunal order states: [The tenant/s] tenant/s] must pay Kāinga Ora–Homes And Communities

How much money was awarded in case 5284339?

Cleaning: $455.85 awarded to landlord; Cleaning: $162.46 awarded to landlord; Heat Pump Remote: $83.21 awarded to landlord; Payments Received: $240.00 awarded to tenant; Property Damage: $246.03 awarded to landlord; Property Damage: $27.07 awarded to landlord; Rent Credit: $6.86 awarded to tenant; Wall Holes (4: $216.70 awarded to landlord; Rubbish Removal: $1,816.44 awarded to landlord; Rubbish Removal: $1,148.84 awarded to landlord

What type of tenancy dispute was case 5284339?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5284339?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12440706-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5284339 about?

The tribunal order states: [The tenant/s] tenant/s] must pay Kāinga Ora–Homes And Communities

How much money was awarded in case 5284339?

Cleaning: $455.85 awarded to landlord; Cleaning: $162.46 awarded to landlord; Heat Pump Remote: $83.21 awarded to landlord; Payments Received: $240.00 awarded to tenant; Property Damage: $246.03 awarded to landlord; Property Damage: $27.07 awarded to landlord; Rent Credit: $6.86 awarded to tenant; Wall Holes (4: $216.70 awarded to landlord; Rubbish Removal: $1,816.44 awarded to landlord; Rubbish Removal: $1,148.84 awarded to landlord

What type of tenancy dispute was case 5284339?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5284339?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12440706-Tenancy_Tribunal_Order.pdf.

16A Caserta Place, Clover Park, Auckland 2023 Tenancy Tribunal Case 5284339 — Cleanliness

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16A Caserta Place, Clover Park, Auckland 2023 Tenancy Tribunal Case 5284339 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5284339 — net $3,909.74 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Cleaning	$455.85		Cleaning
Rubbish removal: Interior	$1,148.84		Rubbish removal: Interior
Rubbish removal: Exterior	$1,816.44		Rubbish removal: Exterior
Repairs: Wall holes (4	$216.70		Repairs: Wall holes (4
Heat pump remote	$83.21		Heat pump remote
Door replacement	$246.03		Door replacement
Handle replacement	$27.07		Handle replacement
Cleaning: Stove	$162.46		Cleaning: Stove
Rent credit		$6.86	Rent credit
Payments received		$240.00	Payments received
Total award	$4,156.60	$246.86
Net award	$3,909.74
Total payable by Tenant to Landlord	$3,909.74

Claims and awards for application 5284339 — net $3,909.74 NZD. Verify on MoJ.

Cleaning

Amount: $455.85
Awarded to: Landlord
Reason: Cleaning

Rubbish removal: Interior

Amount: $1,148.84
Awarded to: Landlord
Reason: Rubbish removal: Interior

Rubbish removal: Exterior

Amount: $1,816.44
Awarded to: Landlord
Reason: Rubbish removal: Exterior

Repairs: Wall holes (4

Amount: $216.70
Awarded to: Landlord
Reason: Repairs: Wall holes (4

Heat pump remote

Amount: $83.21
Awarded to: Landlord
Reason: Heat pump remote

Claim types — money lines allowed on this order

Cleanliness Property damage Rubbish Removal

Order

[The tenant/s] tenant/s] must pay Kāinga Ora–Homes And Communities $3,909.74 immediately, calculated as shown in table below.

Reasons

The landlord attended the hearing by telephone. An attempt was made to join the tenant to the hearing by telephone but the call was not answered.
The landlord has applied for compensation folowing the end of the tenancy.
The tenancy ended on 22 April 2025 and on that date there was a small rent credit which has been deducted from the award for vacated costs. Also deducted is $240.00 as the tenant has made weekly payments of $15.00 since June 2025.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish. The tenant did not return the heat pump remote.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission.
Where the damage is caused carelessly, and is covered by the landlord's insurance, the tenant's liability is limited to the lesser of the insurance excess or four weeks' rent (or four weeks' market rent in the case of a tenant paying income-related rent).
Where the damage is careless and is not covered by the landlord's insurance, the tenant's liability is limited to four weeks' rent (or market rent). See section 49B(3)(b) RTA. Where insurance money is irrecoverable because of the tenant's conduct, the property is treated as if it is not insured against the damage.
Tenants are liable for the cost of repairing damage that is intentional or which results from any activity at the premises that is an imprisonable offence. This applies to anything the tenant does and anything done by a person they are responsible for. See section 49B(1) RTA.
Damage is intentional where a person intends to cause damage and takes the necessary steps to achieve that purpose. Damage is also intentional where a person does something, or allows a situation to continue, knowing that damage is a certainty. See Guo v Korck [2019] NZHC 1541.
The following damage was caused during the tenancy: wall holes, damaged door and damaged door handle. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
The amounts ordered are proved.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5284339 — net $3,909.74 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Cleaning	$455.85		Cleaning
Rubbish removal: Interior	$1,148.84		Rubbish removal: Interior
Rubbish removal: Exterior	$1,816.44		Rubbish removal: Exterior
Repairs: Wall holes (4	$216.70		Repairs: Wall holes (4
Heat pump remote	$83.21		Heat pump remote
Door replacement	$246.03		Door replacement
Handle replacement	$27.07		Handle replacement
Cleaning: Stove	$162.46		Cleaning: Stove
Rent credit		$6.86	Rent credit
Payments received		$240.00	Payments received
Total award	$4,156.60	$246.86
Net award	$3,909.74
Total payable by Tenant to Landlord	$3,909.74

Claims and awards for application 5284339 — net $3,909.74 NZD. Verify on MoJ.

Cleaning

Amount: $455.85
Awarded to: Landlord
Reason: Cleaning

Rubbish removal: Interior

Amount: $1,148.84
Awarded to: Landlord
Reason: Rubbish removal: Interior

Rubbish removal: Exterior

Amount: $1,816.44
Awarded to: Landlord
Reason: Rubbish removal: Exterior

Repairs: Wall holes (4

Amount: $216.70
Awarded to: Landlord
Reason: Repairs: Wall holes (4

Heat pump remote

Amount: $83.21
Awarded to: Landlord
Reason: Heat pump remote

Claim types — money lines allowed on this order

Cleanliness Property damage Rubbish Removal

Order

[The tenant/s] tenant/s] must pay Kāinga Ora–Homes And Communities $3,909.74 immediately, calculated as shown in table below.

Reasons

The landlord attended the hearing by telephone. An attempt was made to join the tenant to the hearing by telephone but the call was not answered.
The landlord has applied for compensation folowing the end of the tenancy.
The tenancy ended on 22 April 2025 and on that date there was a small rent credit which has been deducted from the award for vacated costs. Also deducted is $240.00 as the tenant has made weekly payments of $15.00 since June 2025.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish. The tenant did not return the heat pump remote.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission.
Where the damage is caused carelessly, and is covered by the landlord's insurance, the tenant's liability is limited to the lesser of the insurance excess or four weeks' rent (or four weeks' market rent in the case of a tenant paying income-related rent).
Where the damage is careless and is not covered by the landlord's insurance, the tenant's liability is limited to four weeks' rent (or market rent). See section 49B(3)(b) RTA. Where insurance money is irrecoverable because of the tenant's conduct, the property is treated as if it is not insured against the damage.
Tenants are liable for the cost of repairing damage that is intentional or which results from any activity at the premises that is an imprisonable offence. This applies to anything the tenant does and anything done by a person they are responsible for. See section 49B(1) RTA.
Damage is intentional where a person intends to cause damage and takes the necessary steps to achieve that purpose. Damage is also intentional where a person does something, or allows a situation to continue, knowing that damage is a certainty. See Guo v Korck [2019] NZHC 1541.
The following damage was caused during the tenancy: wall holes, damaged door and damaged door handle. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
The amounts ordered are proved.

Tenancy Tribunal case 5284339 — Cleanliness at 16A Caserta Place, Clover Park, Auckland 2023

At a glance

Tenancy Tribunal case 5284339 — Cleanliness at 16A Caserta Place, Clover Park, Auckland 2023

At a glance

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.

Award balance

Claims & awards

Order

Reasons

Did the tenant comply with their obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Reduce avoidable tribunal risk with proper tenant checks.