What was Tenancy Tribunal case 5326501 about?

The tribunal order states: Service on [The tenant/s] is dispensed with. (s91B RTA)

How much money was awarded in case 5326501?

Cleaning: $891.25 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Rubbish Removal: $1,581.25 awarded to landlord

What type of tenancy dispute was case 5326501?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5326501?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13099758-Tribunal_Order.pdf.

What was Tenancy Tribunal case 5326501 about?

The tribunal order states: Service on [The tenant/s] is dispensed with. (s91B RTA)

How much money was awarded in case 5326501?

Cleaning: $891.25 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Rubbish Removal: $1,581.25 awarded to landlord

What type of tenancy dispute was case 5326501?

The primary dispute was Cleanliness.

Where can I read the official tribunal order for case 5326501?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13099758-Tribunal_Order.pdf.

Unit/Flat 6, 250 Gloucester Street, Christchurch Central, Tenancy Tribunal Case 5326501 — Cleanliness

Reasons

Claims and awards in Tenancy Tribunal application 5326501 — net $2,500.50 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning	$891.25	Cleaning
Rubbish removal	$1,581.25	Rubbish removal
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$2,500.50
Total payable by Tenant to Landlord	$2,500.50

Only the landlord attended today’s hearing. The tenant was called on the numbers in the application and the number in the tenancy agreement. None of the calls were answered.

On the 28 October 2025 I made orders returning the application to tenancy services for further service.

Since that date the applicant says that it has taken the following steps to ascertain an address for service for the tenant. a. Conducted a further search of its records. It has located the tenant’s original application form where the tenant disclosed the same email address she later used in 2022 when communicating with the landlord. b. Contacted MSD and made an Official Information request for the tenant’s last known address – this address was made known to MOJ (not the landlord) but as I advised the landlord today, the MOJ cannot disclose this address to the Tribunal for the purposes of service. It can only be used for enforcement proceedings. c. Checked the electoral rolls. d. Conducted a google search. e. Sent an email to the tenant on the email address, that email did not bounce back. f. Texted the tenant on all numbers that the landlord had for the tenant.

I am satisfied that the landed has taken all reasonable steps to locate the tenant and that service should be dispensed with in this application pursuant to s91B RTA. I consider it likely that the tenant is aware of the proceedings, because she has been contacted on email and text messages.

I therefore dispense with service. Rubbish and cleaning.

The landlord has applied for the cost of rubbish removal and cleaning following the end of the tenancy.

Tenants must leave the premises reasonably clean and tidy and removal their belongings and rubbish at the end of the tenancy. (see section 40(1)(e) RTA)

The landlord provided photographs of the tenancy taken at an inspection on the 5 May 2025 (three days after the tenancy ended), they show a property that has been left uncleaned and untidy with rubbish strewn around the property. The tenant has left old furniture including large mattresses behind.

I am satisfied that the tenant was in breach of her obligation to leave the property clean and tidy and free of rubbish.

The landlord provided invoices for the cleaning. I am satisfied that the invoices are reasonable for the work done, the apartment is large, on the second storey and the invoices appear reasonable for the work that was required to be completed.

The landlord tells me that it is receiving a small amount each week by way of attachment order against the tenant’s benefit for the rent arrears awarded in TT 5134470.

If the landlord enforces this order, and the tenant says she was not served and was not aware of the proceedings, then she may file a rehearing application.

As the landlord has been successful in its application then it is entitled to the filing fee.

Claims and awards in Tenancy Tribunal application 5326501 — net $2,500.50 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Cleaning	$891.25	Cleaning
Rubbish removal	$1,581.25	Rubbish removal
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$2,500.50
Total payable by Tenant to Landlord	$2,500.50

Order

Service on [The tenant/s] is dispensed with. (s91B RTA)
[The tenant/s] must pay Otautahi Community Housing Trust $2,500.50 immediately, calculated as shown in table below:

Reasons

Only the landlord attended today’s hearing. The tenant was called on the numbers in the application and the number in the tenancy agreement. None of the calls were answered.
On the 28 October 2025 I made orders returning the application to tenancy services for further service.
Since that date the applicant says that it has taken the following steps to ascertain an address for service for the tenant. a. Conducted a further search of its records. It has located the tenant’s original application form where the tenant disclosed the same email address she later used in 2022 when communicating with the landlord. b. Contacted MSD and made an Official Information request for the tenant’s last known address – this address was made known to MOJ (not the landlord) but as I advised the landlord today, the MOJ cannot disclose this address to the Tribunal for the purposes of service. It can only be used for enforcement proceedings. c. Checked the electoral rolls. d. Conducted a google search. e. Sent an email to the tenant on the email address, that email did not bounce back. f. Texted the tenant on all numbers that the landlord had for the tenant.
I am satisfied that the landed has taken all reasonable steps to locate the tenant and that service should be dispensed with in this application pursuant to s91B RTA. I consider it likely that the tenant is aware of the proceedings, because she has been contacted on email and text messages.
I therefore dispense with service. Rubbish and cleaning.
The landlord has applied for the cost of rubbish removal and cleaning following the end of the tenancy.
Tenants must leave the premises reasonably clean and tidy and removal their belongings and rubbish at the end of the tenancy. (see section 40(1)(e) RTA)
The landlord provided photographs of the tenancy taken at an inspection on the 5 May 2025 (three days after the tenancy ended), they show a property that has been left uncleaned and untidy with rubbish strewn around the property. The tenant has left old furniture including large mattresses behind.
I am satisfied that the tenant was in breach of her obligation to leave the property clean and tidy and free of rubbish.
The landlord provided invoices for the cleaning. I am satisfied that the invoices are reasonable for the work done, the apartment is large, on the second storey and the invoices appear reasonable for the work that was required to be completed.
The landlord tells me that it is receiving a small amount each week by way of attachment order against the tenant’s benefit for the rent arrears awarded in TT 5134470.
If the landlord enforces this order, and the tenant says she was not served and was not aware of the proceedings, then she may file a rehearing application.
As the landlord has been successful in its application then it is entitled to the filing fee.

Tenancy Tribunal case 5326501 — Cleanliness at Unit/Flat 6, 250 Gloucester Street, Christchurch Central,

At a glance

Tenancy Tribunal case 5326501 — Cleanliness at Unit/Flat 6, 250 Gloucester Street, Christchurch Central,

At a glance

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions