What was Tenancy Tribunal case 5382483 about?

The tribunal order states: [The tenant/s] must pay Irelands Real Estate Limited As Agents For Pak

How much money was awarded in case 5382483?

Cleaning: $195.00 awarded to landlord; Cleaning: $450.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Property Damage: $520.00 awarded to landlord; Rent Owed: $1,388.57 awarded to landlord; Rubbish Removal: $720.00 awarded to landlord

What type of tenancy dispute was case 5382483?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5382483?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13239901-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5382483 about?

The tribunal order states: [The tenant/s] must pay Irelands Real Estate Limited As Agents For Pak

How much money was awarded in case 5382483?

Cleaning: $195.00 awarded to landlord; Cleaning: $450.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Property Damage: $520.00 awarded to landlord; Rent Owed: $1,388.57 awarded to landlord; Rubbish Removal: $720.00 awarded to landlord

What type of tenancy dispute was case 5382483?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5382483?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13239901-Tenancy_Tribunal_Order.pdf.

83 Dobson Street, Ashburton, Ashburton 7700 Tenancy Tribunal Case 5382483 — Cleanliness

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83 Dobson Street, Ashburton, Ashburton 7700 Tenancy Tribunal Case 5382483 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5382483 — net $1,181.57 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent owed to 12 October 2025	$1,388.57	Rent owed to 12 October 2025
Cleaning: as claimed	$450.00	Cleaning: as claimed
Carpet Cleaning	$195.00	Carpet Cleaning
Lock/key replacement	$520.00	Lock/key replacement
Rubbish removal: 2 x skips	$720.00	Rubbish removal: 2 x skips
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$1,181.57
Total payable by Tenant to Landlord	$1,181.57

Claims and awards for application 5382483 — net $1,181.57 NZD. Verify on MoJ.

Rent owed to 12 October 2025

Amount: $1,388.57
Awarded to: Landlord
Reason: Rent owed to 12 October 2025

Cleaning: as claimed

Amount: $450.00
Awarded to: Landlord
Reason: Cleaning: as claimed

Carpet Cleaning

Amount: $195.00
Awarded to: Landlord
Reason: Carpet Cleaning

Lock/key replacement

Amount: $520.00
Awarded to: Landlord
Reason: Lock/key replacement

Rubbish removal: 2 x skips

Amount: $720.00
Awarded to: Landlord
Reason: Rubbish removal: 2 x skips

Dismissed claims

Other Claims — All other claims dismissed

Claim types — money lines allowed on this order

Carpet Cleaning Cleanliness Filing Fee Property damage Rubbish Removal

Order

[The tenant/s] must pay Irelands Real Estate Limited As Agents For Pak Leng Loke $1,181.57 immediately, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,120.00 (5339213-009) to Irelands Real Estate Limited As Agents For Pak Leng Loke immediately.
All other claims are dismissed.

Reasons

The landlord attended the hearing. The tenant did not answer the calls to her phone.
The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 25 October 2025. The landlord provided rent records which prove the amount owing at the end of the tenancy.

Did the tenant comply with her obligations at the end of the tenancy?

There is a claim for cleaning and rubbish removal. Tenants must return the premises in a reasonably clean and tidy state and remove their rubbish at the end of the tenancy. See section 40(1)(c) and (e)(iii) Residential Tenancies Act (RTA).
The RTA does not require the premises to be provided or returned in a spotless or an immaculate condition. The standard is based on what an average bystander would consider reasonable, not on the subjective opinions of the landlord and tenant. There is no scientific way to determine what is reasonably clean and tidy, and the Tribunal must evaluate the evidence available, and in particular inspection reports and photographs.
The landlord provided photos taken at the end of the tenancy. I find the tenant did not leave the premises reasonably clean and tidy and did not remove the rubbish.
The tenant did not return the keys. I have reduced the amount claimed because it looks like some maintenance was carried out on the back door.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

There is a claim for damage to spouting. I considered the claim for the broken barge boards raised at the hearing because it was fair and expeditious to do so. The landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The landlord has not proved the damage happened during the tenancy. This is because the property condition report done at the start of the tenancy does not record the condition of the exterior. No photos were taken either. The emails sent during the tenancy are not from the tenant agreeing to pay for the damage. These claims are dismissed.
Because the landlord has substantially succeeded with the claim I have reimbursed the filing fee.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5382483 — net $1,181.57 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent owed to 12 October 2025	$1,388.57	Rent owed to 12 October 2025
Cleaning: as claimed	$450.00	Cleaning: as claimed
Carpet Cleaning	$195.00	Carpet Cleaning
Lock/key replacement	$520.00	Lock/key replacement
Rubbish removal: 2 x skips	$720.00	Rubbish removal: 2 x skips
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$1,181.57
Total payable by Tenant to Landlord	$1,181.57

Claims and awards for application 5382483 — net $1,181.57 NZD. Verify on MoJ.

Rent owed to 12 October 2025

Amount: $1,388.57
Awarded to: Landlord
Reason: Rent owed to 12 October 2025

Cleaning: as claimed

Amount: $450.00
Awarded to: Landlord
Reason: Cleaning: as claimed

Carpet Cleaning

Amount: $195.00
Awarded to: Landlord
Reason: Carpet Cleaning

Lock/key replacement

Amount: $520.00
Awarded to: Landlord
Reason: Lock/key replacement

Rubbish removal: 2 x skips

Amount: $720.00
Awarded to: Landlord
Reason: Rubbish removal: 2 x skips

Dismissed claims

Other Claims — All other claims dismissed

Claim types — money lines allowed on this order

Carpet Cleaning Cleanliness Filing Fee Property damage Rubbish Removal

Order

[The tenant/s] must pay Irelands Real Estate Limited As Agents For Pak Leng Loke $1,181.57 immediately, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,120.00 (5339213-009) to Irelands Real Estate Limited As Agents For Pak Leng Loke immediately.
All other claims are dismissed.

Reasons

The landlord attended the hearing. The tenant did not answer the calls to her phone.
The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 25 October 2025. The landlord provided rent records which prove the amount owing at the end of the tenancy.

Did the tenant comply with her obligations at the end of the tenancy?

There is a claim for cleaning and rubbish removal. Tenants must return the premises in a reasonably clean and tidy state and remove their rubbish at the end of the tenancy. See section 40(1)(c) and (e)(iii) Residential Tenancies Act (RTA).
The RTA does not require the premises to be provided or returned in a spotless or an immaculate condition. The standard is based on what an average bystander would consider reasonable, not on the subjective opinions of the landlord and tenant. There is no scientific way to determine what is reasonably clean and tidy, and the Tribunal must evaluate the evidence available, and in particular inspection reports and photographs.
The landlord provided photos taken at the end of the tenancy. I find the tenant did not leave the premises reasonably clean and tidy and did not remove the rubbish.
The tenant did not return the keys. I have reduced the amount claimed because it looks like some maintenance was carried out on the back door.
The amounts ordered are proved.

Is the tenant responsible for the damage to the premises?

There is a claim for damage to spouting. I considered the claim for the broken barge boards raised at the hearing because it was fair and expeditious to do so. The landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The landlord has not proved the damage happened during the tenancy. This is because the property condition report done at the start of the tenancy does not record the condition of the exterior. No photos were taken either. The emails sent during the tenancy are not from the tenant agreeing to pay for the damage. These claims are dismissed.
Because the landlord has substantially succeeded with the claim I have reimbursed the filing fee.

Tenancy Tribunal case 5382483 — Cleanliness at 83 Dobson Street, Ashburton, Ashburton 7700

At a glance

Tenancy Tribunal case 5382483 — Cleanliness at 83 Dobson Street, Ashburton, Ashburton 7700

At a glance

Award balance

Claims & awards

Dismissed claims

Order

Reasons

How much is owed for rent?

Did the tenant comply with her obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Dismissed claims

Order

Reasons

How much is owed for rent?

Did the tenant comply with her obligations at the end of the tenancy?

Is the tenant responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions