What was Tenancy Tribunal case 5388664 about?

The tribunal order states: [The tenant/s] must pay Kāinga Ora–Homes And Communities

How much money was awarded in case 5388664?

Cleaning: $387.85 awarded to landlord; Cleaning: $40.38 awarded to landlord; Rent Credit: $382.59 awarded to tenant; One Hole In Lounge Wall: $40.35 awarded to landlord; Rubbish Removal: $821.05 awarded to landlord

What type of tenancy dispute was case 5388664?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5388664?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12936213-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5388664 about?

The tribunal order states: [The tenant/s] must pay Kāinga Ora–Homes And Communities

How much money was awarded in case 5388664?

Cleaning: $387.85 awarded to landlord; Cleaning: $40.38 awarded to landlord; Rent Credit: $382.59 awarded to tenant; One Hole In Lounge Wall: $40.35 awarded to landlord; Rubbish Removal: $821.05 awarded to landlord

What type of tenancy dispute was case 5388664?

The primary dispute was Cleanliness. Related themes: Property damage.

Where can I read the official tribunal order for case 5388664?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12936213-Tenancy_Tribunal_Order.pdf.

8 Kapua Street, Meadowbank, Auckland 1072 Tenancy Tribunal Case 5388664 — Cleanliness

Tenantcheck Insights

8 Kapua Street, Meadowbank, Auckland 1072 Tenancy Tribunal Case 5388664 — Cleanliness | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5388664 — net $907.04 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Carpet Cleaning	$387.85		Carpet Cleaning
Cleaning: few minor missed areas	$40.38		Cleaning: few minor missed areas
Repairs: one hole in lounge wall	$40.35		Repairs: one hole in lounge wall
Rubbish removal: 2x beds, minor household items	$821.05		Rubbish removal: 2x beds, minor household items
Rent credit		$382.59	Rent credit
Total award	$1,289.63	$382.59
Net award	$907.04
Total payable by Tenant to Landlord	$907.04

Claims and awards for application 5388664 — net $907.04 NZD. Verify on MoJ.

Carpet Cleaning

Amount: $387.85
Awarded to: Landlord
Reason: Carpet Cleaning

Cleaning: few minor missed areas

Amount: $40.38
Awarded to: Landlord
Reason: Cleaning: few minor missed areas

Repairs: one hole in lounge wall

Amount: $40.35
Awarded to: Landlord
Reason: Repairs: one hole in lounge wall

Rubbish removal: 2x beds, minor household items

Amount: $821.05
Awarded to: Landlord
Reason: Rubbish removal: 2x beds, minor household items

Rent credit

Amount: $382.59
Awarded to: Tenant
Reason: Rent credit

Claim types — money lines allowed on this order

Carpet Cleaning Cleanliness Property damage Rubbish Removal

Order

[The tenant/s] must pay Kāinga Ora–Homes And Communities $907.04 immediately, calculated as shown in table below.

Reasons

The landlord attended the hearing by telephone today. I telephoned the tenant however the phone number did not connect. I continued in her absence as notice of the hearing has been posted to a new address provided by her at the end of the tenancy and has also been emailed.
This tenancy started in September 2024 and ended after the tenant gave notice on 9 September 2025 and vacated soon after that date.
The landlord’s rent ledger shows that rent has been charged to 1 October 2025 which is a notice period of 22 days. The Residential Tenancies Act 1986 requires tenants to give at least 21 days’ notice. 1 The landlord has overcharged rent by one day which is $22.72. I credit this amount to the tenant which means there is a total rent credit of $382.59 (shown in the table in the orders).
The landlord has applied for compensation for costs it incurred after the tenancy ended. My decisions on the claims are:- a. The landlord claims the full cost of house cleaning which is $962.87 but the photos do not justify this. The tenant left the premises reasonably clean and tidy apart from a few minor missed areas and some marks on the carpet. I award the costs shown in the landlord’s work order report for carpet cleaning which totals $387.85, and $40.38 for the minor missed areas. b. A tenant is required to remove all belongings and rubbish at the end of a tenancy. Photos show that two beds (which look to be in good condition) were left behind. A bundle of sheets and assorted small household items were left in the laundry. I award the invoiced cost of $821.05 for removal of 5m 3 for all items. I do not award a second charge of $179.25 as the photos do not support this. It might be useful for the tenant to know that charities will sometimes collect goods like beds and furniture that are in good condition for free which avoids having to pay for them to be removed. c. There was one hole in a wall in the living room and I award $40.35 being the cost to repair.
I do not suppress the name of the landlord. As the government housing provider, transparency of its actions is in the public interest. I have not suppressed the tenant’s name but note that rent is in credit, the premises were left reasonably clean and tidy, and, in my view, the proven claims do not show any significant cause for concern. I encourage the tenant to attend any mediation or hearing in the future so she can have her say.

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5388664 — net $907.04 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Carpet Cleaning	$387.85		Carpet Cleaning
Cleaning: few minor missed areas	$40.38		Cleaning: few minor missed areas
Repairs: one hole in lounge wall	$40.35		Repairs: one hole in lounge wall
Rubbish removal: 2x beds, minor household items	$821.05		Rubbish removal: 2x beds, minor household items
Rent credit		$382.59	Rent credit
Total award	$1,289.63	$382.59
Net award	$907.04
Total payable by Tenant to Landlord	$907.04

Claims and awards for application 5388664 — net $907.04 NZD. Verify on MoJ.

Carpet Cleaning

Amount: $387.85
Awarded to: Landlord
Reason: Carpet Cleaning

Cleaning: few minor missed areas

Amount: $40.38
Awarded to: Landlord
Reason: Cleaning: few minor missed areas

Repairs: one hole in lounge wall

Amount: $40.35
Awarded to: Landlord
Reason: Repairs: one hole in lounge wall

Rubbish removal: 2x beds, minor household items

Amount: $821.05
Awarded to: Landlord
Reason: Rubbish removal: 2x beds, minor household items

Rent credit

Amount: $382.59
Awarded to: Tenant
Reason: Rent credit

Claim types — money lines allowed on this order

Carpet Cleaning Cleanliness Property damage Rubbish Removal

Order

[The tenant/s] must pay Kāinga Ora–Homes And Communities $907.04 immediately, calculated as shown in table below.

Reasons

The landlord attended the hearing by telephone today. I telephoned the tenant however the phone number did not connect. I continued in her absence as notice of the hearing has been posted to a new address provided by her at the end of the tenancy and has also been emailed.
This tenancy started in September 2024 and ended after the tenant gave notice on 9 September 2025 and vacated soon after that date.
The landlord’s rent ledger shows that rent has been charged to 1 October 2025 which is a notice period of 22 days. The Residential Tenancies Act 1986 requires tenants to give at least 21 days’ notice. 1 The landlord has overcharged rent by one day which is $22.72. I credit this amount to the tenant which means there is a total rent credit of $382.59 (shown in the table in the orders).
The landlord has applied for compensation for costs it incurred after the tenancy ended. My decisions on the claims are:- a. The landlord claims the full cost of house cleaning which is $962.87 but the photos do not justify this. The tenant left the premises reasonably clean and tidy apart from a few minor missed areas and some marks on the carpet. I award the costs shown in the landlord’s work order report for carpet cleaning which totals $387.85, and $40.38 for the minor missed areas. b. A tenant is required to remove all belongings and rubbish at the end of a tenancy. Photos show that two beds (which look to be in good condition) were left behind. A bundle of sheets and assorted small household items were left in the laundry. I award the invoiced cost of $821.05 for removal of 5m 3 for all items. I do not award a second charge of $179.25 as the photos do not support this. It might be useful for the tenant to know that charities will sometimes collect goods like beds and furniture that are in good condition for free which avoids having to pay for them to be removed. c. There was one hole in a wall in the living room and I award $40.35 being the cost to repair.
I do not suppress the name of the landlord. As the government housing provider, transparency of its actions is in the public interest. I have not suppressed the tenant’s name but note that rent is in credit, the premises were left reasonably clean and tidy, and, in my view, the proven claims do not show any significant cause for concern. I encourage the tenant to attend any mediation or hearing in the future so she can have her say.

Tenancy Tribunal case 5388664 — Cleanliness at 8 Kapua Street, Meadowbank, Auckland 1072

At a glance

Tenancy Tribunal case 5388664 — Cleanliness at 8 Kapua Street, Meadowbank, Auckland 1072

At a glance

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions