What was Tenancy Tribunal case 5395642 about?

The tribunal order states: [The party] and [The party] must pay Kāinga Ora–

How much money was awarded in case 5395642?

Cleaning: $104.26 awarded to landlord; Cleaning: $448.06 awarded to landlord; Painting Patches: $489.41 awarded to landlord; Patching Holes In Walls: $570.95 awarded to landlord; Property Damage: $1,690.00 awarded to landlord; Rent Credit As At 19/3/26: $1,310.72 awarded to tenant; Rubbish Removal: $179.25 awarded to landlord

What type of tenancy dispute was case 5395642?

The primary dispute was Property damage. Related themes: Cleanliness.

Where can I read the official tribunal order for case 5395642?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13312756-Tenancy_Tribunal_Order.pdf.

What was Tenancy Tribunal case 5395642 about?

The tribunal order states: [The party] and [The party] must pay Kāinga Ora–

How much money was awarded in case 5395642?

Cleaning: $104.26 awarded to landlord; Cleaning: $448.06 awarded to landlord; Painting Patches: $489.41 awarded to landlord; Patching Holes In Walls: $570.95 awarded to landlord; Property Damage: $1,690.00 awarded to landlord; Rent Credit As At 19/3/26: $1,310.72 awarded to tenant; Rubbish Removal: $179.25 awarded to landlord

What type of tenancy dispute was case 5395642?

The primary dispute was Property damage. Related themes: Cleanliness.

Where can I read the official tribunal order for case 5395642?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13312756-Tenancy_Tribunal_Order.pdf.

165 Main Road, Wainuiomata, Lower Hutt 5014 Tenancy Tribunal Case 5395642 — Property damage

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165 Main Road, Wainuiomata, Lower Hutt 5014 Tenancy Tribunal Case 5395642 — Property damage | TenantCheck

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5395642 — net $2,171.21 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Kitchen clean	$104.26		Kitchen clean
House clean	$448.06		House clean
Rubbish removal	$179.25		Rubbish removal
Patching holes in walls	$570.95		Patching holes in walls
Painting patches	$489.41		Painting patches
Replacement carpets	$1,690.00		Replacement carpets
Rent credit as at 19/3/26		$1,310.72	Rent credit as at 19/3/26
Total award	$3,481.93	$1,310.72
Net award	$2,171.21
Total payable by Tenant to Landlord	$2,171.21

Claims and awards for application 5395642 — net $2,171.21 NZD. Verify on MoJ.

Kitchen clean

Amount: $104.26
Awarded to: Landlord
Reason: Kitchen clean

House clean

Amount: $448.06
Awarded to: Landlord
Reason: House clean

Rubbish removal

Amount: $179.25
Awarded to: Landlord
Reason: Rubbish removal

Patching holes in walls

Amount: $570.95
Awarded to: Landlord
Reason: Patching holes in walls

Painting patches

Amount: $489.41
Awarded to: Landlord
Reason: Painting patches

Replacement carpets

Claim types — money lines allowed on this order

Cleanliness Property damage Rubbish Removal

Order

[The party] and [The party] must pay Kāinga Ora– Homes And Communities $2,171.21 immediately, calculated as shown in table below.

Reasons

This application was scheduled to be heard by video conference. Neither of the tenants connected to the Teams link provided to them and nor did they ring in to the hearing as advised in the Notice of Hearing. The hearing went ahead in their absence.
The landlord has applied for compensation following the end of the tenancy. Rent credit
The tenancy ended on 3 October 2025. Payments have continued to have been made into the rent account and currently there is a $1,310.72 rent credit which is applied to the vacated debt.

Did the tenants comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The photographs taken at the end of the tenancy show that the tenants did not leave the house in a reasonably clean condition. It looked as though nothing had been cleaned and the kitchen was also full of their belongings.
The photographs also show that they left rubbish both inside and outside the house.
The amounts ordered to remedy these issues are proved.

Are the tenants responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The photographs evidence that there were a large number of holes in the walls at the end of the tenancy and a gouge in one door. The holes were in bedroom 1, bedroom 2, bedroom 4, the hallway and the living room.
The photographs also show that the carpet in the living room, the entry hallway and bedroom 2 was so damaged/dirty that the carpet needed replacing.
The claim for 2 replacement doors was withdrawn at today’s hearing.
The amounts ordered to remedy all of the issues described above are proved.
Depreciation has been taken into account. The landlord should be returned to the position they would have been in had the tenants not breached their obligations, and should not be better or worse off. In calculating depreciation, I have taken into account the age and condition of the items at the start of the tenancy and their likely useful lifespan. C ter Haar 19 March 2026

Claims & awards

What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.

Claims and awards in Tenancy Tribunal application 5395642 — net $2,171.21 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Kitchen clean	$104.26		Kitchen clean
House clean	$448.06		House clean
Rubbish removal	$179.25		Rubbish removal
Patching holes in walls	$570.95		Patching holes in walls
Painting patches	$489.41		Painting patches
Replacement carpets	$1,690.00		Replacement carpets
Rent credit as at 19/3/26		$1,310.72	Rent credit as at 19/3/26
Total award	$3,481.93	$1,310.72
Net award	$2,171.21
Total payable by Tenant to Landlord	$2,171.21

Claims and awards for application 5395642 — net $2,171.21 NZD. Verify on MoJ.

Kitchen clean

Amount: $104.26
Awarded to: Landlord
Reason: Kitchen clean

House clean

Amount: $448.06
Awarded to: Landlord
Reason: House clean

Rubbish removal

Amount: $179.25
Awarded to: Landlord
Reason: Rubbish removal

Patching holes in walls

Amount: $570.95
Awarded to: Landlord
Reason: Patching holes in walls

Painting patches

Amount: $489.41
Awarded to: Landlord
Reason: Painting patches

Replacement carpets

Claim types — money lines allowed on this order

Cleanliness Property damage Rubbish Removal

Order

[The party] and [The party] must pay Kāinga Ora– Homes And Communities $2,171.21 immediately, calculated as shown in table below.

Reasons

This application was scheduled to be heard by video conference. Neither of the tenants connected to the Teams link provided to them and nor did they ring in to the hearing as advised in the Notice of Hearing. The hearing went ahead in their absence.
The landlord has applied for compensation following the end of the tenancy. Rent credit
The tenancy ended on 3 October 2025. Payments have continued to have been made into the rent account and currently there is a $1,310.72 rent credit which is applied to the vacated debt.

Did the tenants comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
The photographs taken at the end of the tenancy show that the tenants did not leave the house in a reasonably clean condition. It looked as though nothing had been cleaned and the kitchen was also full of their belongings.
The photographs also show that they left rubbish both inside and outside the house.
The amounts ordered to remedy these issues are proved.

Are the tenants responsible for the damage to the premises?

A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
The photographs evidence that there were a large number of holes in the walls at the end of the tenancy and a gouge in one door. The holes were in bedroom 1, bedroom 2, bedroom 4, the hallway and the living room.
The photographs also show that the carpet in the living room, the entry hallway and bedroom 2 was so damaged/dirty that the carpet needed replacing.
The claim for 2 replacement doors was withdrawn at today’s hearing.
The amounts ordered to remedy all of the issues described above are proved.
Depreciation has been taken into account. The landlord should be returned to the position they would have been in had the tenants not breached their obligations, and should not be better or worse off. In calculating depreciation, I have taken into account the age and condition of the items at the start of the tenancy and their likely useful lifespan. C ter Haar 19 March 2026

Tenancy Tribunal case 5395642 — Property damage at 165 Main Road, Wainuiomata, Lower Hutt 5014

At a glance

Tenancy Tribunal case 5395642 — Property damage at 165 Main Road, Wainuiomata, Lower Hutt 5014

At a glance

Award balance

Claims & awards

Order

Reasons

Did the tenants comply with their obligations at the end of the tenancy?

Are the tenants responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

Did the tenants comply with their obligations at the end of the tenancy?

Are the tenants responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions