Tenantcheck Insights · Case study
Tenancy Tribunal case 5428990 — Cleanliness at 46A Hackett Street, Whanganui East, Whanganui 4500
Published 16 April 2026 · Application 5428990
- Cleanliness
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Whanganui
Tribunal region
Adjudicator
N Walker
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $2,343.94
- Total balance for Tenant to pay Landlord
- $1,719.94
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Replace furnishings: Curtains | $125.00 | Replace furnishings: Curtains | |
| Cleaning: Kitchen cupboards | $108.68 | Cleaning: Kitchen cupboards | |
| Cleaning: Rangehood | $50.50 | Cleaning: Rangehood | |
| Replace oven (depreciated | $365.00 | Replace oven (depreciated | |
| Toilet roll holder | $34.67 | Toilet roll holder | |
| Cleaning | $485.04 | Cleaning | |
| Lawns and Garden work | $690.00 | Lawns and Garden work | |
| Rubbish removal | $173.05 | Rubbish removal | |
| Rent credit | $312.00 | Rent credit | |
| Total award | $2,031.94 | $312.00 | |
| Net award | $1,719.94 | ||
| Total payable by Tenant to Landlord | $1,719.94 |
Claims and awards for application 5428990 — net $1,719.94 NZD. Verify on MoJ.
Replace furnishings: Curtains
- Amount
- $125.00
- Awarded to
- Landlord
- Reason
- Replace furnishings: Curtains
Cleaning: Kitchen cupboards
- Amount
- $108.68
- Awarded to
- Landlord
- Reason
- Cleaning: Kitchen cupboards
Cleaning: Rangehood
- Amount
- $50.50
- Awarded to
- Landlord
- Reason
- Cleaning: Rangehood
Replace oven (depreciated
- Amount
- $365.00
- Awarded to
- Landlord
- Reason
- Replace oven (depreciated
Toilet roll holder
- Amount
- $34.67
- Awarded to
- Landlord
- Reason
- Toilet roll holder
Cleaning
- Amount
- $485.04
- Awarded to
- Landlord
- Reason
- Cleaning
Lawns and Garden work
- Amount
- $690.00
- Awarded to
- Landlord
- Reason
- Lawns and Garden work
Rubbish removal
- Amount
- $173.05
- Awarded to
- Landlord
- Reason
- Rubbish removal
Rent credit
- Amount
- $312.00
- Awarded to
- Tenant
- Reason
- Rent credit
Total award
Landlord $2,031.94 · Tenant $312.00
Net award
Landlord $1,719.94
Total payable by Tenant to Landlord
Landlord $1,719.94
Claim types — money lines allowed on this order
Order
- Tuititia Rangitakau Kereopa must pay Kāinga Ora–Homes And Communities $1,719.94 immediately, calculated as shown in table below.
- The tenant must pay the debt at the rate of $15.00 per week.
- The first payment must be made on Thursday 23 April 2026 and payments must continue every Thursday until the debt is paid in full.
- If the tenant fails to make any payment within 2 working days of the due date, the balance of the debt owing will be payable immediately and can be enforced through the District Court.
Reasons
- Both parties attended the hearing held on 16 April 2026 remotely.
- The landlord has applied for compensation following the end of the tenancy.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
- The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.
- The amounts ordered are proved.
Is the tenant responsible for the damage to the premises?
- A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
- Where the damage is caused carelessly, and is covered by the landlord's insurance, the tenant's liability is limited to the lesser of the insurance excess or four weeks' rent (or four weeks' market rent in the case of a tenant paying income-related rent). See section 49B(3)(a) RTA.
- Where the damage is careless and is not covered by the landlord's insurance, the tenant's liability is limited to four weeks' rent (or market rent). See section 49B(3)(b) RTA. Where insurance money is irrecoverable because of the tenant's conduct, the property is treated as if it is not insured against the damage. See section 49B(3A)(a) RTA.
- Tenants are liable for the cost of repairing damage that is intentional or which results from any activity at the premises that is an imprisonable offence. This applies to anything the tenant does and anything done by a person they are responsible for. See section 49B(1) RTA.
- Damage is intentional where a person intends to cause damage and takes the necessary steps to achieve that purpose. Damage is also intentional where a person does something, or allows a situation to continue, knowing that damage is a certainty. See Guo v Korck [2019] NZHC 1541.
- The following damage was caused during the tenancy: damaged curtains, damaged oven. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
- The amounts ordered are proved.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1), s40(2), s49B(1), s49B(3), s49B(3A)
Key findings
- Dispute theme: cleaning
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5428990?
The tribunal order states: Tuititia Rangitakau Kereopa must pay Kāinga Ora–Homes And Communities
How much money was awarded in case 5428990?
Cleaning: $485.04 awarded to landlord; Cleaning: $108.68 awarded to landlord; Cleaning: $50.50 awarded to landlord; Lawns and Garden Work: $690.00 awarded to landlord; Rent Credit: $312.00 awarded to tenant; Replace Furnishings: Curtains: $125.00 awarded to landlord; Replace Oven (Depreciated: $365.00 awarded to landlord; Rubbish Removal: $173.05 awarded to landlord; Toilet Roll Holder: $34.67 awarded to landlord
What type of tenancy dispute was case 5428990?
The primary dispute was Cleanliness.
Where can I read the official tribunal order for case 5428990?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13454580-Tenancy_Tribunal_Order.pdf.