Tenantcheck Insights · Case study
Tenancy Tribunal case 5478470 — Property damage at 11A Howe Street, New Brighton, Christchurch 8083
Decided 12 June 2026 · Published 12 June 2026 · Application 5478470
- Property damage
- Rent arrears
- Cleanliness
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Christchurch
Tribunal region
Adjudicator
J Greene
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $4,233.58
- Bond payment as ordered
- −$2,080.00
- Total balance for Tenant to pay Landlord
- $2,153.58
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Rent arrears to 18 March 2026 | $1,411.43 | Rent arrears to 18 March 2026 | |
| Cleaning | $575.00 | Cleaning | |
| Carpet cleaning | $180.00 | Carpet cleaning | |
| Remove rubbish, clean bins, reattach pantry lighting, lawns, supply and hang curtains | $625.03 | Remove rubbish, clean bins, reattach pantry lighting, lawns, supply and hang curtains | |
| Repair front door glass and frame | $424.12 | Repair front door glass and frame | |
| Paint interior walls (dog damage | $750.00 | Paint interior walls (dog damage | |
| Repaint front door after repairs | $240.00 | Repaint front door after repairs | |
| Filing fee reimbursement | $28.00 | Filing fee reimbursement | |
| Net award | $2,153.58 | ||
| Total payable by Tenant to Landlord | $2,153.58 |
Claims and awards for application 5478470 — net $2,153.58 NZD. Verify on MoJ.
Rent arrears to 18 March 2026
- Amount
- $1,411.43
- Awarded to
- Landlord
- Reason
- Rent arrears to 18 March 2026
Cleaning
- Amount
- $575.00
- Awarded to
- Landlord
- Reason
- Cleaning
Carpet cleaning
- Amount
- $180.00
- Awarded to
- Landlord
- Reason
- Carpet cleaning
Remove rubbish, clean bins, reattach pantry lighting, lawns, supply and hang curtains
- Amount
- $625.03
- Awarded to
- Landlord
- Reason
- Remove rubbish, clean bins, reattach pantry lighting, lawns, supply and hang curtains
Repair front door glass and frame
- Amount
- $424.12
- Awarded to
- Landlord
- Reason
- Repair front door glass and frame
Paint interior walls (dog damage
- Amount
- $750.00
- Awarded to
- Landlord
- Reason
- Paint interior walls (dog damage
Repaint front door after repairs
- Amount
- $240.00
- Awarded to
- Landlord
- Reason
- Repaint front door after repairs
Filing fee reimbursement
- Amount
- $28.00
- Awarded to
- Landlord
- Reason
- Filing fee reimbursement
Net award
Landlord $2,153.58
Total payable by Tenant to Landlord
Landlord $2,153.58
Claim types — money lines allowed on this order
Order
- Natasha Jane Nash must pay Prestige Property Management Limited as agent for G and H Jeffreys $2,153.58 immediately, calculated as shown in table below:
- The Bond Centre is to pay the bond of $2,080.00 (5885072-002) to Prestige Property Management Limited as agent for G and H Jeffreys immediately.
- The claim for medical expenses (the ACC surcharge) is dismissed.
Reasons
- Ms Iles represented the landlord. The tenant did not attend the hearing.
- The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.
How much is owed for rent?
- The tenancy ended on 18 March 2026. The landlord provided rent records which prove the amount of rent owing at the end of the tenancy.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit 1 .
- The tenant did not leave the premises including the lawns and gardens reasonably clean and tidy and did not remove all rubbish.
Is the tenant responsible for the damage to the premises?
- A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission 2 .
- The following damage was caused during the tenancy. Glass in the front door was broken and had to be replaced. The frame had to be repaired. Walls inside the premises had to be repainted due to dog damage. Damaged curtains had to be replaced and hung. A pantry light had to be reattached.
- The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage. 1 See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986 (RTA) 2 See sections 40(2)(a), 41 and 49B RTA
- The amounts ordered are proved by invoices and photos and by the evidence Ms Iles gave at the hearing. The claim for medical expenses.
- Ms Iles was attacked by the tenant’s dog following which she had to seek medical attention. She has claimed the cost of the surcharge after the ACC contribution.
- The Tribunal cannot award that. The Accident Compensation Act 2001 3 prevents any Court or Tribunal awarding damages that are the result of an accepted ACC claim for personal injury. Result
- The bond will be paid to the landlord.
- After the deduction of the bond, the tenant will pay the landlord $2,153.58 which includes reimbursement of the filing fee.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s317(1), s40(1), s40(2)
Key findings
- Dispute theme: rent arrears
- Dispute theme: cleaning
- Dispute theme: property damage
Property management
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5478470?
The tribunal order states: Natasha Jane Nash must pay Prestige Property Management Limited as agent
How much money was awarded in case 5478470?
Cleaning: $180.00 awarded to landlord; Cleaning: $575.00 awarded to landlord; Cleaning: $625.03 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Property Damage: $424.12 awarded to landlord; Property Damage: $750.00 awarded to landlord; Property Damage: $240.00 awarded to landlord; Rent Arrears: $1,411.43 awarded to landlord
What type of tenancy dispute was case 5478470?
The primary dispute was Property damage. Related themes: Rent arrears, Cleanliness.
Where can I read the official tribunal order for case 5478470?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13742566-Tenancy_Tribunal_Order.pdf.