What was Tenancy Tribunal case 5280137 about?

The tribunal order states: Madison Hope Andrew must pay Arrow Property Management Limited As Agent

How much money was awarded in case 5280137?

Break Lease Fee: $800.00 awarded to landlord; Cleaning: $511.75 awarded to landlord; Cleaning: $500.00 awarded to landlord; Filing Fee: $27.00 awarded to landlord; Lightbulbs: $74.42 awarded to landlord; Owner Labour: $50.00 awarded to landlord; Property Damage: $86.00 awarded to landlord; Rent Arrears: $5,100.00 awarded to landlord; Water Rates: $12.58 awarded to landlord

What type of tenancy dispute was case 5280137?

The primary dispute was Rent arrears. Related themes: Cleanliness, Property damage.

Where can I read the official tribunal order for case 5280137?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12592472-Tribunal_Order.pdf.

What was Tenancy Tribunal case 5280137 about?

The tribunal order states: Madison Hope Andrew must pay Arrow Property Management Limited As Agent

How much money was awarded in case 5280137?

Break Lease Fee: $800.00 awarded to landlord; Cleaning: $511.75 awarded to landlord; Cleaning: $500.00 awarded to landlord; Filing Fee: $27.00 awarded to landlord; Lightbulbs: $74.42 awarded to landlord; Owner Labour: $50.00 awarded to landlord; Property Damage: $86.00 awarded to landlord; Rent Arrears: $5,100.00 awarded to landlord; Water Rates: $12.58 awarded to landlord

What type of tenancy dispute was case 5280137?

The primary dispute was Rent arrears. Related themes: Cleanliness, Property damage.

Where can I read the official tribunal order for case 5280137?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/12592472-Tribunal_Order.pdf.

57 Holmes Drive South, Massey, Auckland 0614 Tenancy Tribunal Case 5280137 — Rent arrears

Reasons

Claims and awards in Tenancy Tribunal application 5280137 — net $4,361.75 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Rent arrears to 22 May 2025	$5,100.00		Rent arrears to 22 May 2025
Water rates	$12.58		Water rates
Carpet Cleaning	$511.75		Carpet Cleaning
Cleaning: lawns and rubbish	$500.00		Cleaning: lawns and rubbish
Owner labour	$50.00		Owner labour
Lock/key replacement	$86.00		Lock/key replacement
Light bulbs/batteries	$74.42		Light bulbs/batteries
Break lease fee	$800.00		Break lease fee
Filing fee reimbursement	$27.00		Filing fee reimbursement
Bond released to landlord		$2,800.00	Bond released to landlord
Total award	$7,161.75	$2,800.00
Net award	$4,361.75
Total payable by Tenant to Landlord	$4,361.75

This order amends the Tribunal order dated 21 August 2025 in respect of the award for rent arrears to 22 May 2025.

The landlord attended the hearing by video. The tenant did not join the hearing by video. An attempt was made to call the tenant to join her to the hearing, but the call went to voicemail. The hearing proceeded in the tenant’s absence.

The tenant called Tenancy Services after the hearing had commenced to advise that she had missed a call. Advice of that call was not received until after the hearing had concluded.

The landlord applied for a rehearing due to a miscalculation at the hearing held on 21 August 2025. The miscalculation was due to the Mediator’s Order dated 29 November 2024 and the rent summary incorrectly including payments made by the tenant in accordance with the agreement reached at mediation.

The rent owed for the period from 27 November 2024 up until 22 May 2025 (25 weeks and two days) amounts to $17,700.00. The tenant paid rent of $12,600.00 during this period. The amount of rent arrears owed is $5,100.00.

Both parties attended the hearing held on 21 August 2025 by video.

The landlord had applied for rent arrears, water rates, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent and water rates?

The tenancy began on 30 August 2024 and was for a fixed term due to end on 29 August 2025.

The parties agreed for the tenancy to end early. A new tenancy commenced on 23 May 2025. As this is a fixed term tenancy the tenant is liable for rent up until the day before the new tenancy starts.

The landlord provided rent records and water rates invoices which prove the amount owing at the end of the tenancy. The rent arrears have been amended as set out above. The water rates award remains unchanged.

A Mediator’s Order dated 29 November 2024 awarded rent arrears up to 26 November 2024. The rent arrears in this order are for the period from 27 November 2024 until 22 May 2025.

The landlord also claimed a break lease fee. I have reduced the fee to amount I consider reasonable which includes advertising and credit checks for new tenants.

After the tenant left the premises, the bond was released to the landlord. That bond money is deducted from the amount owed by the tenant.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. The tenant is required to replace worn out smoke alarm batteries during the tenancy. See section 40(1)(ca) Residential Tenancies Act 1986. The tenant must also replace standard light bulbs.

The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.

The tenant left some keys at the premises, but the landlord could not locate them. The landlord needed to get some of the keys cut.

The landlord had to replace light bulbs.

The amounts ordered are proved.

Because Arrow Property Management Limited As Agent For Simon & Robyn Peet (Holmes) has wholly succeeded with the claim I must reimburse the filing fee.

Claims and awards in Tenancy Tribunal application 5280137 — net $4,361.75 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Tenant	Reason
Rent arrears to 22 May 2025	$5,100.00		Rent arrears to 22 May 2025
Water rates	$12.58		Water rates
Carpet Cleaning	$511.75		Carpet Cleaning
Cleaning: lawns and rubbish	$500.00		Cleaning: lawns and rubbish
Owner labour	$50.00		Owner labour
Lock/key replacement	$86.00		Lock/key replacement
Light bulbs/batteries	$74.42		Light bulbs/batteries
Break lease fee	$800.00		Break lease fee
Filing fee reimbursement	$27.00		Filing fee reimbursement
Bond released to landlord		$2,800.00	Bond released to landlord
Total award	$7,161.75	$2,800.00
Net award	$4,361.75
Total payable by Tenant to Landlord	$4,361.75

Order

Madison Hope Andrew must pay Arrow Property Management Limited As Agent For Simon & Robyn Peet (Holmes) $4,361.75 immediately, calculated as shown in table below.

Reasons

This order amends the Tribunal order dated 21 August 2025 in respect of the award for rent arrears to 22 May 2025.
The landlord attended the hearing by video. The tenant did not join the hearing by video. An attempt was made to call the tenant to join her to the hearing, but the call went to voicemail. The hearing proceeded in the tenant’s absence.
The tenant called Tenancy Services after the hearing had commenced to advise that she had missed a call. Advice of that call was not received until after the hearing had concluded.
The landlord applied for a rehearing due to a miscalculation at the hearing held on 21 August 2025. The miscalculation was due to the Mediator’s Order dated 29 November 2024 and the rent summary incorrectly including payments made by the tenant in accordance with the agreement reached at mediation.
The rent owed for the period from 27 November 2024 up until 22 May 2025 (25 weeks and two days) amounts to $17,700.00. The tenant paid rent of $12,600.00 during this period. The amount of rent arrears owed is $5,100.00.
Both parties attended the hearing held on 21 August 2025 by video.
The landlord had applied for rent arrears, water rates, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent and water rates?

The tenancy began on 30 August 2024 and was for a fixed term due to end on 29 August 2025.
The parties agreed for the tenancy to end early. A new tenancy commenced on 23 May 2025. As this is a fixed term tenancy the tenant is liable for rent up until the day before the new tenancy starts.
The landlord provided rent records and water rates invoices which prove the amount owing at the end of the tenancy. The rent arrears have been amended as set out above. The water rates award remains unchanged.
A Mediator’s Order dated 29 November 2024 awarded rent arrears up to 26 November 2024. The rent arrears in this order are for the period from 27 November 2024 until 22 May 2025.
The landlord also claimed a break lease fee. I have reduced the fee to amount I consider reasonable which includes advertising and credit checks for new tenants.
After the tenant left the premises, the bond was released to the landlord. That bond money is deducted from the amount owed by the tenant.

Did the tenant comply with their obligations at the end of the tenancy?

At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. The tenant is required to replace worn out smoke alarm batteries during the tenancy. See section 40(1)(ca) Residential Tenancies Act 1986. The tenant must also replace standard light bulbs.
The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.
The tenant left some keys at the premises, but the landlord could not locate them. The landlord needed to get some of the keys cut.
The landlord had to replace light bulbs.
The amounts ordered are proved.
Because Arrow Property Management Limited As Agent For Simon & Robyn Peet (Holmes) has wholly succeeded with the claim I must reimburse the filing fee.

Tenancy Tribunal case 5280137 — Rent arrears at 57 Holmes Drive South, Massey, Auckland 0614

At a glance

Tenancy Tribunal case 5280137 — Rent arrears at 57 Holmes Drive South, Massey, Auckland 0614

At a glance

Award balance

Claims & awards

Order

Reasons

How much is owed for rent and water rates?

Did the tenant comply with their obligations at the end of the tenancy?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

How much is owed for rent and water rates?

Did the tenant comply with their obligations at the end of the tenancy?

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions