How much money was awarded in case 5477449?

Cleaning: $287.50 awarded to landlord; Cleaning: $287.50 awarded to landlord; Cleaning: $200.00 awarded to landlord; Compensation: $100.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Rent Arrears: $97.14 awarded to landlord

What type of tenancy dispute was case 5477449?

The primary dispute was Cleanliness. Related themes: Rent arrears.

Where can I read the official tribunal order for case 5477449?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13850805-Tribunal_Order_Redacted.pdf.

How much money was awarded in case 5477449?

Cleaning: $287.50 awarded to landlord; Cleaning: $287.50 awarded to landlord; Cleaning: $200.00 awarded to landlord; Compensation: $100.00 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Rent Arrears: $97.14 awarded to landlord

What type of tenancy dispute was case 5477449?

The primary dispute was Cleanliness. Related themes: Rent arrears.

Where can I read the official tribunal order for case 5477449?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13850805-Tribunal_Order_Redacted.pdf.

New Zealand Tenancy Tribunal Case 5477449 — Cleanliness

Q: What was Tenancy Tribunal case 5477449 about?

The tribunal order states: An application for suppression has been made in this case, and the Tribunal

Order

Claims and awards in Tenancy Tribunal application 5477449 — net $1,000.14 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears to 19 December 2025	$97.14	Rent arrears to 19 December 2025
Cleaning: four hours	$200.00	Cleaning: four hours
Curtain cleaning	$287.50	Curtain cleaning
Compensation - panel heater	$100.00	Compensation - panel heater
Carpet Cleaning: and deodorising	$287.50	Carpet Cleaning: and deodorising
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$1,000.14
Bond	$2,240.00
Total payable by Tenant to Landlord	$1,000.14

An application for suppression has been made in this case, and the Tribunal orders suppression of the landlord’s name and identifying details.

[The tenant/s] and [The tenant/s] to pay [The landlord/s] $1,000.14 from the bond, calculated as shown in table below.

The Bond Centre is to pay the bond of $2,240.00 ([Bond number suppressed]) immediately apportioned as follows: [The landlord/s]: $1,000.14 [The tenant/s] and [The tenant/s]: $1,239.86

All other claims are dismissed.

Reasons

The landlord attended the hearing. The tenants were served using email addresses for service provided on the tenancy agreement, but they did not attend the hearing.

The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 19 December 2025 after the tenants gave notice. The landlord provided rent records which prove there was one day of rent owing, for the last day of the tenancy.

Did the tenants comply with their obligations at the end of the tenancy?

There are claims for cleaning. Tenants must return the premises in a reasonably clean and tidy state and remove their rubbish at the end of the tenancy. See section 40(1)(c) and (e)(iii) Residential Tenancies Act (RTA).

The RTA does not require the premises to be provided or returned in a spotless or an immaculate condition. The standard is based on what an average bystander would consider reasonable, not on the subjective opinions of the landlord and tenant. There is no scientific way to determine what is reasonably clean and tidy, and the Tribunal must evaluate the evidence available, and in particular inspection reports and photographs.

This is the landlord’s claim to prove. I was provided with photos taken at the exit inspection. The landlord has proved the need for an additional four hours of cleaning in the kitchen, in the laundry, and of the windows, window sills, and sliding door tracks. I have estimated an hourly rate of $50 for the cleaning because there is no hourly rate in the invoice.

The cleaners also cleaned and deodorised the carpets. The landlord said there was a bad smell throughout the house and this was addressed by the cleaners. The amount claimed seems reasonable.

The second claim for stain removal by Jae is dismissed because the photos do not show the stains.

The claim for cleaning curtains because of stains and damage is proved and allowed. The amount claimed is reasonable.

Are the tenants responsible for the damage to the premises?

There is a claim for repairs. The landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenants must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA. Carpet

There is a claim for $300 to repair two worn patches of carpet in the lounge. This repair cannot be carried out because there is no extra carpet in the house. The landlord wants me to make an order for compensation anyway because the tenants should have to pay something if there is damage during the tenancy.

This is the landlord’s claim to prove. I have considered the photos taken at the start and end of the tenancy. It is hard for me to tell if the damage was done during the tenancy. This claim is dismissed. Walls and doors

There is a claim for repairs to walls and doors because holes or hooks have been added during the tenancy. There are also areas where the paint has been knocked. The landlord has proved the damage was caused during the tenancy. I am not persuaded the damage is more than fair wear and tear. This claim is dismissed. Panel heater

The landlord has proved the panel heater in one of the bedrooms was damaged during the tenancy. The damage is more than fair wear and tear and the tenants have not disproved liability for the damage. This panel heater has not been replaced and the quote provided for the work includes repairs to the walls and door which I have not allowed. It seems likely to me the panel heater will be replaced. I have allowed $100 compensation which is an estimated amount and is the best I can do without an invoice. Other orders

I have sent a request to the Bond Centre.

Because the landlord has substantially succeeded with the claim I have reimbursed the filing fee.

The landlord has applied for suppression. Section 95A RTA provides that the Tribunal may, on the application of any party to proceedings or on its own initiative, order that the name of a party not be published, having regard to the interests of the parties and to the public interest.

The landlord’s name is suppressed because they are the most successful party. The tenants’ names will be published because there is public interest when tenants owe money at the end of the tenancy.

Claims and awards in Tenancy Tribunal application 5477449 — net $1,000.14 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears to 19 December 2025	$97.14	Rent arrears to 19 December 2025
Cleaning: four hours	$200.00	Cleaning: four hours
Curtain cleaning	$287.50	Curtain cleaning
Compensation - panel heater	$100.00	Compensation - panel heater
Carpet Cleaning: and deodorising	$287.50	Carpet Cleaning: and deodorising
Filing fee reimbursement	$28.00	Filing fee reimbursement
Net award	$1,000.14
Bond	$2,240.00
Total payable by Tenant to Landlord	$1,000.14

Order

An application for suppression has been made in this case, and the Tribunal orders suppression of the landlord’s name and identifying details.
[The tenant/s] and [The tenant/s] to pay [The landlord/s] $1,000.14 from the bond, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,240.00 ([Bond number suppressed]) immediately apportioned as follows: [The landlord/s]: $1,000.14 [The tenant/s] and [The tenant/s]: $1,239.86
All other claims are dismissed.

Reasons

The landlord attended the hearing. The tenants were served using email addresses for service provided on the tenancy agreement, but they did not attend the hearing.
The landlord has applied for rent arrears, compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.

How much is owed for rent?

The tenancy ended on 19 December 2025 after the tenants gave notice. The landlord provided rent records which prove there was one day of rent owing, for the last day of the tenancy.

Did the tenants comply with their obligations at the end of the tenancy?

There are claims for cleaning. Tenants must return the premises in a reasonably clean and tidy state and remove their rubbish at the end of the tenancy. See section 40(1)(c) and (e)(iii) Residential Tenancies Act (RTA).
The RTA does not require the premises to be provided or returned in a spotless or an immaculate condition. The standard is based on what an average bystander would consider reasonable, not on the subjective opinions of the landlord and tenant. There is no scientific way to determine what is reasonably clean and tidy, and the Tribunal must evaluate the evidence available, and in particular inspection reports and photographs.
This is the landlord’s claim to prove. I was provided with photos taken at the exit inspection. The landlord has proved the need for an additional four hours of cleaning in the kitchen, in the laundry, and of the windows, window sills, and sliding door tracks. I have estimated an hourly rate of $50 for the cleaning because there is no hourly rate in the invoice.
The cleaners also cleaned and deodorised the carpets. The landlord said there was a bad smell throughout the house and this was addressed by the cleaners. The amount claimed seems reasonable.
The second claim for stain removal by Jae is dismissed because the photos do not show the stains.
The claim for cleaning curtains because of stains and damage is proved and allowed. The amount claimed is reasonable.

Are the tenants responsible for the damage to the premises?

There is a claim for repairs. The landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenants must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA. Carpet
There is a claim for $300 to repair two worn patches of carpet in the lounge. This repair cannot be carried out because there is no extra carpet in the house. The landlord wants me to make an order for compensation anyway because the tenants should have to pay something if there is damage during the tenancy.
This is the landlord’s claim to prove. I have considered the photos taken at the start and end of the tenancy. It is hard for me to tell if the damage was done during the tenancy. This claim is dismissed. Walls and doors
There is a claim for repairs to walls and doors because holes or hooks have been added during the tenancy. There are also areas where the paint has been knocked. The landlord has proved the damage was caused during the tenancy. I am not persuaded the damage is more than fair wear and tear. This claim is dismissed. Panel heater
The landlord has proved the panel heater in one of the bedrooms was damaged during the tenancy. The damage is more than fair wear and tear and the tenants have not disproved liability for the damage. This panel heater has not been replaced and the quote provided for the work includes repairs to the walls and door which I have not allowed. It seems likely to me the panel heater will be replaced. I have allowed $100 compensation which is an estimated amount and is the best I can do without an invoice. Other orders
I have sent a request to the Bond Centre.
Because the landlord has substantially succeeded with the claim I have reimbursed the filing fee.
The landlord has applied for suppression. Section 95A RTA provides that the Tribunal may, on the application of any party to proceedings or on its own initiative, order that the name of a party not be published, having regard to the interests of the parties and to the public interest.
The landlord’s name is suppressed because they are the most successful party. The tenants’ names will be published because there is public interest when tenants owe money at the end of the tenancy.

Tenancy Tribunal case 5477449 — Cleanliness

At a glance

Award balance

Tenancy Tribunal case 5477449 — Cleanliness

At a glance

Award balance

Claims & awards

Dismissed claims

Order

Reasons

How much is owed for rent?

Did the tenants comply with their obligations at the end of the tenancy?

Are the tenants responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions

Claims & awards

Dismissed claims

Order

Reasons

How much is owed for rent?

Did the tenants comply with their obligations at the end of the tenancy?

Are the tenants responsible for the damage to the premises?

Topics & place

Residential Tenancies Act sections

Key findings

Frequently asked questions